Snr Digital Field Follow Engineer

Career Area:

Marketing / Sales / Product Support

:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EP

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

JOB PURPOSE:

Electric Power Digital is looking for a highly motivated, self-starter who wants to help us drive value for our customers and dealers. This role works closely with field and dealer teams to support our connected assets with some of the world’s most visible customers.

This is a key position that directly supports our dealers and customers installing and troubleshooting their Electric Power connected assets. In addition, the successful candidate will be responsible for working across functional teams developing new product link hardware, software, and features.

Key areas of responsibility encountered in this role may include any or all of the following: perform needs analysis and initiate ideas; evaluate new products, processes, or systems; communicate results to customers, suppliers, team members, and other business units; contribute to the design of new products and processes; perform product and process maintenance; collaborate with and support other engineers, managers, marketing personnel, customers and suppliers, maintain technical currency, and represent the company externally.

35% Global travel will be required to support dealer events, resolve customer issues, conduct training, and to field test new telematics hardware. Working with dealer personnel on a job site, while following all safety protocol is required.

JOB DUTIES:

• Leads field follow projects for firmware and hardware updates related to the PLE devices including dealer acceptance.
• Leads technical training for dealers, customers and internal partners related to this technology.
• Serves as Tier 3 escalation for Cat Digital Support related to telematics, Cat Remote Asset Monitoring & CPI projects.
• This is a key role on the digital product support team and serves as a team leader and mentor other team members.
• This position will be the subject matter expert for Product Link Elite (PLE) & PL444 devices.
• Tracks, manages, and communicates issues with the CPI team.
• Provides training to Cat Digital Support to improve services for customers and dealers.
• Troubleshoots installation issues and resolves dealer product support challenges both on-site and remotely.
• Supports product engineering, control systems engineering and other groups with hardware and software challenges.
• Serves as the EP digital lead for NPI programs internal to Electric Power
• Liaison between Engineering, ITDD & Cat Digital
• Conducts dealer webinars: Topics could include, training, NPI, CPI and new features.
• Supports dealers when on-site with key customers like those in cutting edge technology applications.

BACKGROUND/EXPERIENCE REQUIRED:

• Understanding of additional Cat systems such as DSP, Equipment Data Records, Remote Services, Cat Gateway, etc.
• Excellent communication skills
• Bachelor’s degree or progressive related job experience
• Knowledge of Cat RAM and telematics hardware used by Electric Power - PLE, PL542, PL444 etc.

TOP CANDIDATES WILL ALSO HAVE:

• Experience with dealers and customers and willing to travel globally to train/troubleshoot issues on-site as necessary.
• Prior Field or dealer/customer experience
• Prior Technical Experience

Additional Information:

• This position is a hybrid role

Benefits :

• Medical, dental, and vision coverage
• Healthy Lifestyle Programs
• Paid parental leave
• Life Insurance
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.
• Company matched 401k savings plan
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)
• Short and long-term disability coverage
• Health savings account (HSA)
• Employee Assistance Programs
• Flexible spending accounts (FSAs)

Domestic relocation assistance to Dallas, TX is available for this position.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O.

As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers. #LI

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