Site Reliability Engineer - All Levels

What You’ll Do:

• Evaluate tech stacks and implement new technologies to improve reliability
• Leverage critical thinking to improve best practices and provide recommendations that ensure reliability and resiliency.
• Provide guidance to those in less senior positions. Manage operations of critical applications used by external and internal customers, resolving incidents, providing operations support, maintenance, enhancements
• Automate the support functions to improve operational efficiency
• Lead improvement initiatives that are aligned with overarching global reliability of the company's systems, including capacity planning, failover strategies, performance improvements and reduction of Mean Time to Awareness/Resolve.
• Identify opportunities for process improvement and implement changes
• Under limited supervision, develop and design deliverables that support the resolution of complex problems and technical design gaps.
• Create site reliability strategy and roadmap and establish SRE engagement models

What You’ll Know:

• Bachelor's Degree in Computer Science, Engineering, Information Systems and/or related field or equivalent formal training or work experience.
• Five (5) or more years equivalent work experience in information technology or engineering environment. A related advanced degree may offset the experience requirements.

Skills Considered a Plus:

• Experience with visualization tools like Power BI
• Software development experience with Azure Kubernetes Service, API, webhooks
• Experience in FinOps - Cloud cost management
• Experience with data engineering using Azure Data Explorer, Azure Data Factory, Databricks, Event Hub, Flink, Cosmos DB, etc.
• Experience in enabling the product for operational visibility through proper instrumentation like Dynatrace, App Dynamics and Azure App Insights, PagerDuty, Datadog, etc.
• Software development experience with modern UI ecosystem, including Angular and React
• Knowledge in Infrastructure as code (IaC) like Terraform
• Strong skills in Python, SQL, Azure or other Cloud technologies
• Strong SRE background, with experience in Cloud platforms, Software Development, DevOps, and Data Engineering
• Experience/knowledge in capacity planning, demand forecast based on production KPIs and provisioning.

SRE LEVEL:

SITE RELIABILITY ENGINEER III:

• Bachelor’s Degree in Computer Science, Engineering, Information Systems and/or equivalent formal training and/or work experience.
• Two (2) years equivalent work experience in information technology or engineering environment. A related advanced degree may offset the experience requirements.

SITE RELIABILITY ENGINEER LEAD:

• Five (5) or more years equivalent work experience in information technology or engineering environment. A related advanced degree may offset the experience requirements.
• Bachelor's Degree in Computer Science, Engineering, Information Systems and/or related field or equivalent formal training or work experience.

Application Criteria:

Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire.

Domicile / Relocation Information:

This position can be domiciled anywhere in the United States.

Additional InformationColorado, Nevada, Connecticut, New York, California, Rhode Island and Washington Residents Only - Compensation: Monthly Salary: $10,521.00 - $13,192.00. This compensation range is provided as a reasonable estimate of the current starting salary range for this role. Factors that may be used to determine your actual salary may include but are not limited to your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.

Born out of FedEx, a pioneer that ships nearly 20 million packages a day and manages endless threads of information, FedEx Dataworks is an organization rooted in connecting the physical and digital sides of our network to meet today's needs and address tomorrow's challenges.

We are creating opportunities for FedEx, our customers, and the world at large by:

• Removing barriers between data sets to create new avenues of insight;
• Acting as a change agent to advance curiosity and performance.
• Exploring and harnessing data to define and solve true problems;
• Building and iterating on solutions that generate value;

At FedEx Dataworks, we are making supply chains work smarter for everyone.

Employee Benefits: medical, dental, and vision insurance; paid Life and AD&D insurance; tuition reimbursement; paid sick leave; paid parental leave, paid vacation, paid military leave, and additional paid time off; geographic pay ranges; 401k with Company match and incentive bonus potential; sales Incentive compensation for selling roles.

Dataworks does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, Dataworks is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact [email protected].