Service Writer- Anaheim Jobs

Summary

As the Service Writer, you will be responsible for providing accurate and timely quotes for shop and field estimates to ensure high profitability and increased revenue for internal and external clients. Ensuring the full utilization of all resources to research applicable parts, pricing, and availability with a focus on providing an excellent customer experience.

Responsibilities:

The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at managements discretion.

• Primary contact for receiving customer service quote requests
• Open/assign quoted repairs for said customers and technicians.
• Track and manage service quotes to completion
• Receive and research part numbers, labor hours, and pricing for needed service quotes for external and internal customers
• Provide status updates internally to all vested parties
• Generate and complete purchase order requests for estimates
• Communicate directly with clients/technicians to obtain estimate approval and escalate internally as needed.
• Create positive working relationships with internal departments such as Service Support Teams to ensure a high level of customer satisfaction

Qualifications

• 2 years Material Handling Parts/Service department experience +
• Ability to communicate clearly verbally and written
• High School graduate with college courses in business administration preferred
• Demonstrated organizational and time management skills.
• Customer service attitude and aptitude
• Proficiency with MSWord, Outlook, and Excel
• Acceptable driving record set by company standards
• Proven ability to accomplish goals and meet deadlines

We value our Associates and offer competitive wages with great benefits such as:

• Medical, dental and vision insurance
• And much, much more!
• Flexible spending accounts
• Voluntary Life insurance
• Basic Life insurance (employer sponsored)
• Career development opportunities
• Short- and long-term disability coverage (employer sponsored)
• 401k with a company match of 50% of your contribution (up to 6% of your current salary)

Wage Range DOE: $22.00- $33.00/hr.