Service Support Coordinator (Remote)

General Summary

This position reports to the Strategic Account Team Manager. The individual hired will process and coordinate Strategic Account customer requests with appropriate District office location for customer service/inspection support.

How you will do it

• Receive requests for service from customers / or other SSC’s and forward to appropriate branch office, follow up and report completed work to the customer
• Responsible for interacting in the customer portal to ensure that all updates are processed in a timely manner and all documents required are present
• Coordinate customer requirements and issues of concern, to include monthly account reporting requirements (to include extraction of late inspection reports via system(s) utilized by the SASSC group, follow up on open issue(s) reported by the customer in a timely and accurate manner as required and any other reporting means required and requested by management or the customer)
• Serve as the primary point of contact for Strategic Account customers in USA and assist Canada ensuring all service-related requests are met including inspections, service calls, emergency parts deliveries and all written correspondence is completed and forwarded to the customer.
• This is a position that will involve a high level of investigation in order to achieve problem resolution
• All other duties as assigned
• Process quotes and proposals when required
• Ensure that Client contract requirements are provided to Regional and District Office personal to ensure customer expectations are met.
• Responsible for resolving financial hold issues to ensure that invoicing is completed and uploaded.

What we look for

Education: High School Diploma or Equivalent

Experience: 2-3 years equivalent work experience

Required

PC skills; Microsoft Office Products – Word, Excel, Outlook, and PowerPoint

Excellent Written and communication skills