Customer Service Support Rep (Remote)

Labcorp is seeking a Customer Service Support Representative on the Labcorp OnDemand Customer Service Team. This position will work with external customers and internal personnel to respond to customer inquiries. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.

Shift: 7:30-6 pm 4 days/week with a rotating day off

Job Duties/Responsibilities

• Provide additional customer education and information as needed
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Work in multiple databases to research complex issues and questions
• Participate in activities designed to improve customer satisfaction and business performance
• Resolve routine customer requests with products or services via inbound, outbound calls, chats, and emails
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

• Bilingual in English and Spanish highly desirable
• Experience with Laboratory Information Systems is preferred
• Prior healthcare industry, such as a physician's office or a hospital highly is a plus
• Strong flexibility and the ability to manage and adapt to changing priorities quickly
• As a leading contract research organization (CRO), Labcorp Drug Development provides comprehensive drug development solutions for a range of industries. Our services cover the preclinical, clinical and post-market phases of drug development, the product life cycles for medical device and diagnostics and development services paired with regulatory support for the chemical testing and crop protection industries.
• Previous experience in a customer service role
• High School Diploma or GED equivalent required
• Knowledge of Microsoft Office suite is required
• Associate’s or Bachelor's degree highly desired
• Experience working in a contact center/call center environment is preferred
• Labcorp Drug Development
• Excellent multitasking abilities required
• Must be courteous with strong customer service orientation
• Strong verbal and written communication skills and excellent ability to listen and respond

• In July 2022, Labcorp announced its intention to spin off its clinical development business as a separate public company, subject to the satisfaction of certain customary conditions. Fortrea will become the new brand identity for our Clinical Development business in connection with the spin-off, which is expected in mid-2023. We believe that the exceptional is possible when you have the right partner, so we are looking for the right people to help build a transformative force in Clinical Development. www.fortrea.com
• Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.
• Pay: $18.00 - $20.00 an hour
• Labcorp Drug Development is a global leader in nonclinical safety assessment, clinical trial testing and clinical trial management services. Our unique perspectives are based on decades of scientific, medical and regulatory expertise.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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