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Service Scheduler (Remote) Jobs

Company

Terminix
Address , Columbus, 43231, Oh
Employment type FULL_TIME
Salary
Expires 2023-06-29
Posted at 1 year ago
Job Description
This is a remote position.
Position Overview
In this position the scheduler will use a variety of routing and scheduling software solutions to create and provide an effective and efficient tech Schedules each day. This person will be responsible for partnering and supporting the field operations teams, Customer Service Associates, as well as, having the ability to accommodate and or overcome customer scheduling objections all while creating a great customer experience. In this position you will also be responsible to achieve company goals and objectives, reports metrics and work with others to achieve a common goal.
Job Responsibilities
  • Support assigned branches, regions or division confirming and setting scheduling work where there is no current capacity
  • Performs other duties as assigned
  • Call/Text customers when techs call out that require stops to be moved
  • Use Excel to compile reports as requested
  • Works Scheduling CFR’s and assigns schedules while partnering with the field
  • Contacts and moves up INI scheduled outside of 3 days
  • Work with Branch and Customer by offering current month availability to work orders schedule into the future
  • Assist in Scheduling New Business
  • Work with Branch and Customer to reinstate and schedule their cancelled work order
Job Requirements
  • High school diploma or (GED) or equivalent combination of education and/or experience in the service industry
  • Basic knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand
  • Basic understanding of internet, e-mail processes, software applications (such as MS Word, Outlook), Texting software or other forms of software needed to accomplish this objective
  • Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations
  • Ability to utilize software to forecast customer demand and route capacity
  • Proficient knowledge & skill in MS Excel
  • Ability to manage multiple, repetitive tasks
  • 1-2 years of related experience as dispatcher and/or customer service agent
  • Basic knowledge of the company’s operating systems
  • Ability to effectively interact with co-workers and the public
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to:
  • Work at home if required and provide the needed internet technology and speeds to support the objectives
  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
  • Incumbent will be subject to:
  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.
Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.