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Company | WellBe Senior Medical |
Address | Independence, OH, United States |
Employment type | FULL_TIME |
Salary | |
Category | Medical Practices |
Expires | 2023-07-19 |
Posted at | 11 months ago |
WELLBE INTRODUCTION
- Informs operations manager of any scheduling conflicts from clinical provider requesting changes, alternate request, or non-standard scheduling protocols.
- Plans and implements appropriate scheduling time and clinical provider for member visit.
- Other tasks needed to accomplish team’s objectives/goals.
- Confirms schedule information as needed to market staff completely, timely and with accuracy.
- Changes/Modifications to schedules completed with accurately, and timely communication to applicable clinical providers, departments and others includes cancellations.
- Determines clinical provider availability modifying provider schedule for optimal patient care.
- Utilizes computer EHR (electronic medical record) and other applications to schedule visit type depending on visit length with high degree of accuracy.
- Obtains pertinent information, through appropriate channels necessary for appropriate scheduling.
- Adjusts scheduled visit times by moving schedule up and tightening availability of clinical provider.
- Scheduling of member visits based on scheduling guidelines with the goal meeting patient needs while optimizing provider drive time.
- High school diploma or GED certificate required.
- 2+ years of previous patient or customer scheduling experience required
- Strong work ethic including demonstration of the ability to self-manage workload, take direction, and participate with multiple team members required.
- Bilingualism (English/Spanish) a strong plus
- Knowledge of common medical terminology
- Previous EMR use, particularly Greenway, is highly sought.
- Appreciation of the patient relationship and focus on customer service and the patient experience required.
- Excellent communication skills and phone etiquette a must.
- Excellent communication skills including both written and verbal are required.
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