Summary

As a Service Sales Operations Specialist, you will be responsible for sales support to field sales teams acting as the deal support liaison. Engage in the Account Team as the Subject Matter Expert for Siebel and all supported processes. Provide and manage quotes, addendums, contracts, customer support/liaison, invoicing resolution escalations, research, and customer meetings. Partner with Service Delivery teams and Customers to meet and deliver on commitments and resolve issues. Key operations contact and point of support to help the Region drive growth.
GE HealthCare is a place with big impact. We unlock opportunities for our people, our customers, and their patients, turning big ideas into realities that advance global healthcare.

Essential Responsibilities:

• Support the execution of customer quoting including budgetary and contractual quotes.
• Track field submissions and meet targeted SLA's for resolution by activity type.
• Proactively resolve and escalate issues across functions regarding contract requirements.
• Liaise with Service Sales team to offer sales support activities based on current set of requirements.
• Liaise with customers where necessary to support all sales activity including direct customer interaction to resolve issues.
• Take inbound calls and email requests regarding customer service agreements/invoicing resolutions conducting research and resolving those that be corrected quickly and partnering with the SAS team to resolve items that require deeper contract changes.
• Submit risk and Emptoris cases and own escalation resolution.
• Support updates to SFDC and provide reporting as needed for variable compensation (VC) and collections issues.
• Customer contact for billing questions/escalations.
• Act as key contact and liaison for internal teams (Service Sales, Marketing, Finance, etc….) to ensure on time, high quality quote/contract processing to deliver customer satisfaction.
• Create contract packages as necessary including addendums and revisions.
• Partner with service teams on proactive resolution of PO expirations.
• Resolve on going customer account maintenance issues.

Qualifications/Requirements:

• BA or BS degree or equivalent 3+ years of related work experience.
• Proficiency in computer skills in Microsoft Office Suite products.
• Ability to interact effectively with all levels of a matrix organization, both internally and with external customers.
• Excellent interpersonal skills -strong verbal and written communication skills.
• Strong focus on customer care and satisfaction.
• Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations in a high paced environment with changing needs.
• Simplification: Look for opportunities to drive improvements in processes; service delivery.
• Highly motivated goal-oriented self-starter with ability to work autonomously and as part of a team takes initiative to make things happen, identifies what needs to be done and does it.
• Able to work additional hours during peak business times to meet business and customer commitments.
• Adaptable to multiple requests and daily changes.
• High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others.
• Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations.
• Excellent organizational, project management and time management skills, including multitasking and ability to prioritize and meet deadlines, follow up and attention to detail.
• Demonstrated ability to work under pressure and to meet deadlines and commitments.

Desired Characteristics:

• Knowledge and experience working with DI products, services and teams.
• Experience with the with various quotation, contracts workflow systems and Siebel systems (Siebel 1 preferred).
• Experience working as a support person for the field.
• Basic understanding of Inquiry to Order (ITO) & Order to Remittance (OTR) processes.
• Experience with quotation and/or order entry processes and tools.
• Basic understanding of technical/medical equipment and services, preferred knowledge.
• Prior experience supporting a Sales team.
• GE systems knowledge.

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The salary range for this position is around $55k or more annually. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include health, welfare, retirement and paid leave.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Additional Information