Service Manager - The Ellery At Westchester

SERVICE MANAGER

SUMMARY

This role's primary responsibilities encompass the hands-on maintenance of the community, including overall inspection, repair, and general maintenance of market-ready apartments and other interiors/exterior areas. Acts as a “team leader” among the general maintenance staff in delegating, supervising, and directing the work of the department.

JOB DUTIES

• Directly and indirectly supervise maintenance staff ensuring that team members are performing to Kairoi standards, providing excellent customer service and following necessary safety procedures and regulations.
• Lead maintenance team in maintaining public and common access areas of property through regular inspections, preventative maintenance, repairs, and cleaning as needed.
• Alongside the community director, coordinate and ensure proper maintenance of the property, community amenities, and mechanical systems to meet Kairoi standards of excellence.
• Efficiently and effectively schedules service technicians/assistants, assuring that work orders and make-readies are completed correctly in a timely manner.
• Coordinate the “make ready” process to include inspections along with repairs and improvements necessary.
• As a team leader, this manager is responsible for the training and supervision of community maintenance staff along with hiring of new team members.
• Availability to be “on-call” as needed responding to emergency repairs and also assists in daily work orders as needed.

OTHER JOB FUNCTIONS

• Drives motorized vehicles on or off property for company business purposes.
• Attends and participates in training as required.
• Performs other duties as assigned.

SKILLS, EXPERIENCE, AND EDUCATION

• High diploma or equivalent
• Must have two to four years of experience in home maintenance and building repairs to include but not limited to general carpentry, basic plumbing, basic electrical knowledge, mechanical and equipment repairs.
• Management skills with experience supervising a team while providing excellent customer service.
• Trade school and/or military training is a plus.
• Must be able to pass a comprehensive background, drug screen, and have a valid Driver’s License with no restrictions.
• EPA, HVAC certifiable status and general knowledge of OSHA safety rules and regulations.