Service Manager - Remote From Anywhere In Co.

Department Information

Together, we innovate for a stronger Colorado

The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.

We believe equity, diversity, and inclusion drive our success, and encourage candidates from all identities, backgrounds, and abilities to apply. We know it's important to support each other, and that means having a healthy balance of work and personal time, and benefits that allow us all to have fulfilling lives.

Watch this video to learn about how OIT is thinking differently!

Description of Job

Are you a versatile team player and cross-functional contributor who’s skilled in IT product and service management? As our new Service Manager for IT products, you will be the business authority for an assigned service portfolio, offering your expert opinion on all service and product-related matters. With a focus on business management and service/product lifecycle management, you will formulate systems, processes, and guidelines that are mission-critical and in support of OIT's strategic plan, and implement the long-term goals and objectives to achieve product success.

Some Of The Important Duties You Will Perform Include

• Develop service marketing collateral with the Communications team.
• Partner with technical owners on service launches/rollouts and service obsolescence/transitions.
• Specify funding requirements and develop cost models to ensure financial success and continuous delivery of services and products.
• Evaluate revenue streams, collaborating with technical owners and financial analysts to set and meet revenue targets.
• Drive initiatives around business metrics and value add improvement.

Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal Rights

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Minimum Qualifications

• Seven (7) years experience in any combination of:
• Technical or business product ownership.
• Experience working with cross-functional product/service teams with any combination of the following: building product/service cost models, and/or creating/maintaining SLA's (Service Level Agreements).
• IT Business relationship management.

Substitutions

• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
• If the minimum qualifications include a degree requirement, the additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.

Preferred Qualifications

• Dedicated service manager for IT products and services.
• State experience working with OIT services & knowledge of OIT finance, billing, and methodology.
• Experience with or certifications in ITIL, Agile SAFe/Scrum methodology, ITSM, Lean, and/or Gartner Product Framework.
• Technical or business strategic road-mapping, planning, and delivery.

Conditions Of Employment

OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.

A pre-employment background check will be conducted as part of the selection process.

Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test.

This position may require travel within the specified geographic area, and to locations across the state as needed.

This position may require on-call duties as needed by the position.