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Service Delivery Technician (Part Time)

Company

Security On-Demand
Address , Salt Lake City, Ut
Employment type PART_TIME
Salary
Expires 2023-07-18
Posted at 11 months ago
Job Description
As a Service Delivery Technician for DeepSeas, a cyber security company, your main responsibility is to ensure the efficient and effective delivery of cybersecurity services to our team and clients. You will work closely with the team to install and configure cybersecurity software and hardware solutions, troubleshoot technical issues, and provide technical support and assistance.

In this role, you will also be responsible for conducting regular security assessments and vulnerability testing to identify potential threats and weaknesses in client systems. You will work closely with other members of the cybersecurity team to develop and implement comprehensive security solutions for clients, and you will be expected to maintain up-to-date knowledge of the latest cybersecurity threats, trends, and best practices.

To succeed in this role, you will need to have a strong understanding of cybersecurity principles and technologies, as well as excellent technical skills and problem-solving abilities. You should also have strong communication and customer service skills, as you will be working closely with clients to help them secure their systems and data.

Overall, the role of a Service Delivery Technician for a cyber security company is crucial to ensuring the safety and security of client systems and data. It requires a unique blend of technical expertise, customer service skills, and a deep understanding of the constantly evolving cybersecurity landscape.

Key Responsibilities

As a Service Delivery Technician for DeepSeas, a cyber security company, your primary responsibility is to ensure the efficient and effective delivery of technical help and service needs for the team and our clients. Your job duties may include:
  • Strategy is to be able to fill in for SME on these areas as we onboard new customers. To be successful, understanding the steps, analyzing the procedures for quality/completeness and simplicity will be imperative. Think about the next new employee and whether they could execute based on the training and documentation.
  • Troubleshooting and resolving technical issues related to cybersecurity software and hardware.
  • Learn the provisioning steps for Managed Firewall Services (MACD Changes, connectivity and client on-boarding procedures including portal access, connection to SolarWinds, vendor support access, etc).
  • Analyst will conduct Tier 1 Triage of any incoming tickets to ensure they are handled properly for support within SLA. Resolve if possible, or conduct a timely handoff to an SME.
  • Collaborating with other members of the cybersecurity team to develop and implement comprehensive security solutions for clients.
  • Utilize existing ServiceNow dashboards to support this effort. Review KB's as available and seek to resolve the aging tickets. If awaiting customer input, assist by calling the customer for information required.
  • Maintaining up-to-date knowledge of the latest cybersecurity threats, trends, and best practices.
  • Watch ticket quality and remind staff/management of proper handling procedures. Particularly, SLA for response times. Templates to use for those responses. Feed issues/challenges back to management to ensure overall quality of use.
  • Performing routine maintenance and updates on client systems to ensure maximum protection against cyber threats.
  • Providing technical support and assistance to clients to help them better understand and utilize cybersecurity tools and technologies.
  • Analyst will review the team's ticket queues and either help resolve, or remind the team member of the ticket aging.
  • Initial support is to review and triage different tickets for Technical Support and Services Engineering teams.
  • Analyst will learn and execute configuration, management, on-boarding, decommissioning of MFW services for clients.
  • Documenting and maintaining accurate records of all cybersecurity-related activities and interactions with clients.
  • Communicating with clients to provide updates on the status of their cybersecurity systems and services.
  • Developing and implementing cybersecurity policies and procedures for clients.
  • Installing and configuring cybersecurity software and hardware solutions for clients.
To succeed in this role, you will need to have a strong understanding of cybersecurity principles and technologies, as well as excellent technical skills and problem-solving abilities. You should also have strong communication and customer service skills, as you will be working closely with the team and clients.

Skills Knowledge and Expertise

A qualified candidate will have
  • Have good communication and customer service skills, both written and verbal.
  • Entry-level knowledge of networking and security.
  • Have a bachelor’s degree, related technical certifications in a relevant field, or equivalent combination of experience.
  • English Proficiency
  • Have the ability to work as part of a team and work independently as well.
  • Have strong analytical skills with the ability to think quickly and react appropriately to stressful situations.

Why DeepSeas?

  • Our culture is collaborative, one that respects and appreciates you for your unique skills.
  • We are a company where you will be able to make a direct impact on both the product and company culture. Your opinions matter and are listened to.
  • You will be able to work on a variety of projects and won’t get bored!
  • We are a tight-knit group where you will be supported in achieving your best while enjoying your work life.
  • You will be challenged and learn new skills in the latest technologies.
  • We enjoy a flexible work schedule and casual work environment
  • Join a strong/profitable industry leader in one of the highest growth industries around.

This is your chance to make a difference, take the next step in your career with a company that offers promotional opportunities, training and a long-term career path.

If this sounds like the career challenge that you’ve been waiting for, send us your resume along with mention of your most significant accomplishments.

About DeepSeas

Our History
Founded in 2001, DeepSeas (formerly Security On-Demand) is an industry pioneer, and recognized innovator within the managed security industry and has been recognized throughout the years for its industry thought leadership, services innovation, and technology leadership.
DeepSea’s research and development team includes world-renown researchers, data scientists & mathematicians that have published over 250 papers and created a broad base of intellectual property. Our team has achieved a number of scientific breakthroughs in the areas of Big Data, Machine Learning and Artificial Intelligence as it applies to the detection of advanced and unknown cyber threats.
Our Mission
We relentlessly protect our clients against cyber security threats with trailblazing technology and a thriving team to achieve operational excellence, trusted partnerships, and exceptional service.
Our Vision
Our strategic vision is to bridge the detection and response gap between technology and the human analyst in order to automate the protection of our client’s data assets.
Our Values
  • Relentless - We are Relentless in protecting our customer’s systems, networks & data; we are vigilant in monitoring, analyzing and responding
  • Excellent – We operate and execute our business flawlessly; to manage expectations of stakeholders and deliver on-time
  • Thriving – Our company thrives on progress, improvement and change; we are flexible and can move quickly to respond needs and opportunities
  • Trusted – We are a trusted advisor to our partners and our customers; we follow through and do what we say, when we say we’ll do it
  • Trailblazing – We are continually blazing new trails to solve problems, develop innovative services, and create new technologies
  • Exceptional – We seek to exceed our customer and internal expectations