Service Delivery Representative Lead (Remote)

Now Brewing – service delivery representative lead! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only

celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This job contributes to Starbucks success by supporting complex processes specific to Accounts Payable and Procurement. The service delivery representative lead will be a subject matter expert in multiple key disciplines, including disbursements, complex invoice processing, supplier data, item setup and purchasing transactions. This lead will also employ strong cross workstream knowledge, understanding the Procure to Pay end-to-end process flows.

As a service delivery representative lead, you will…

• Have strong cross workstream knowledge to understand end-to-end process flows in the Source2Pay space, with subject matter expertise in multiple focuses
• Support the completion of complex defined processes related to supplier records, item setups, purchasing and invoicing transactions
• Effectively communicate to all levels of business and knowledge levels related to S2P activities
• Support the implementation of new programs, process improvements, and new lines of business by leveraging expertise in Source2Pay space
• Consult with customers to address specific needs (related to established processes)
• Execute data transactions and maintenance in all areas supported with in ERPs (supplier, purchasing and invoicing transitions relating to mergers, acquisitions, and divestures
• Surface pain points and roadblocks to leaders to help drive process improvements

We’d Love To Hear From People With

• Education (minimum education level, degree or certification necessary): Bachelor's Degree and at least 1 year of experience in a supply chain or related business role OR a High School Diploma and at least 3 years of experience in a sourcing, supply chain, accounting or related business role.

Skills (minimum Required)

• Ability to communicate clearly and concisely, both orally and in writing

• Ability to balance multiple priorities and meet deadlines

• Ability to work both independently and as part of a team

• Attention to detail

• Demonstrated ability to apply critical thinking and analysis skills

• Effective customer service skills

• Flexible and adaptable working in a change/growth environment

• Effectively organize large volumes of data

• Intermediate skills in Microsoft Office Suite and Outlook

• Functional knowledge and understanding of ERP systems (Oracle, SAP) 2-3 years’ experience

• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.

The pay range for this role may be more narrow, depending on where the work is performed.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [email protected].