Customer Service Representative - Remote | Wfh

Are you ready to be a part of an incredible team that's all about exceptional customer experiences? We're on the lookout for dynamic individuals to step into the role of Customer Service Representative. In this pivotal position, you'll play a vital role in ensuring every customer interaction is memorable, positive, and solution-driven. Join us and be a hero in delivering top-notch service that truly impacts lives!
What's In It For You
Comprehensive training provided, including reimbursement for licensing costs
Competitive compensation: Earn between $40,000 to $60,000, based on your experience
Work-life balance: Enjoy a 40-hour workweek, Monday to Friday from 9:00 am to 5:00 pm, with a 30-minute paid lunch break
Celebrate holidays: Take advantage of 8 paid holidays annually
Secure your future: After 60 days, gain access to Medical, Dental, Vision, Life & Disability Insurance, and a 401K plan with a matching contribution
Time to unwind: Accumulate around 80 hours of vacation time in your first year
Health matters: Seattle Sick and Safe Time available at the rate of 1 hour for every 30 hours worked
Flexible options: After 6 months of training, explore the option of a hybrid remote work arrangement
Your Responsibilities Will Include
Taking the lead in handling inbound and outbound calls with finesse
Offering clear and friendly assistance via phone and email to address a diverse range of customer inquiries
Crafting detailed records of customer interactions, including queries and resolutions
Navigating complex clerical tasks, such as accurate data entry, policy adjustments, payments, and managing mail
Upholding the utmost confidentiality when dealing with customer information
Embracing any other duties assigned with enthusiasm
What You Bring To The Table
A warm and professional attitude that shines through in every interaction
Exceptional communication skills, both written and verbal
A knack for organization, administration, and building rapport
The ability to juggle multiple tasks while maintaining precision and attention to detail
Proficiency in Windows OS and Office applications; tech-savviness is your forte
Stellar organizational, time management, and multitasking prowess
Swift and accurate typing, along with adept 10-key skills
A commitment to passing the licensing exam within 60 days of joining
Stellar attendance and punctuality; we value your dedication from day one
If you're excited about becoming a part of our team, we can't wait to hear from you! Let's embark on this journey together and create remarkable experiences for our customers. Take the plunge and apply now - your new adventure awaits!
Employment Type: Full-Time
Salary: $ 40,000.00 60,000.00 Per Year