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Service Delivery Lead Jobs

Service Delivery Representative Lead (Remote)
By Starbucks At Seattle, WA, United States
Functional knowledge and understanding of ERP systems (Oracle, SAP) 2-3 years’ experience
Have strong cross workstream knowledge to understand end-to-end process flows in the Source2Pay space, with subject matter expertise in multiple focuses
Effectively communicate to all levels of business and knowledge levels related to S2P activities
Demonstrated ability to apply critical thinking and analysis skills
Intermediate skills in Microsoft Office Suite and Outlook
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
People Service Delivery Lead
By Meta At , Bellevue, 98005 $111,000 - $160,000 a year
Responsible for service governance & monitoring, day-to-day supplier oversight, escalations management and process improvement across one or more large functional areas
Support change management for implementation to drive adoption of new processes or changes
6+ years of experience overseeing one or more service delivery functions (onboarding, offboarding, payroll, benefits, transfers, etc)
Provide operational support and manage time-sensitive service delivery and urgent escalations
Seek out opportunities to automate and enhance our operations to be more efficient, while keeping employee experience as the utmost priority
Experience navigating competing/shifting priorities and getting things done in a fast-paced, ambiguous environment
Service Delivery Management Jobs
By HP At , Spring, 77389
Medium level of planning, project management and change management skills. Project and change management training and certification as appropriate.
Typically 8+ years to establish proven track record in Service Business Management.
In-depth knowledge of company organization and policies, HPS services offerings, end to end processes, tools, and routes to market.
Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value.
Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business.
Medium to high knowledge of IT and services industry.
Global Service Delivery Partner Lead
By NVIDIA At Washington, United States
10+ years of proven success with partner alliance management and cloud service providers.
Devise enablement plans and help the Developer base at an SDP to improve their abilities on GPU accelerated computing.
High energy with effective communication and written skills.
Experience and flair in addressing senior leaders and large audiences.
Familiarity with modern computing techniques and the ability to scale up technical knowledge to serve the needs of demanding technology companies.
Bachelor’s degree or equivalent experience.
Service Delivery Lead Jobs
By ManTech At Crane, IN, United States
At least five (5) years of full-time professional experience working with Customer Service and Service Delivery
A bachelor's degree in a related field is preferred
To hold or obtain a US Government Secret Security Clearance.
Must be able to remain in a stationary position 50%
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer
Secure our Nation, Ignite your Future

Are you looking for an opportunity to lead a team of service delivery professionals and make a real impact? We are looking for an experienced Service Delivery Lead to join our team and help us deliver exceptional customer service. You will be responsible for managing the day-to-day operations of the service delivery team, ensuring that customer expectations are met and exceeded. If you have a passion for customer service and a drive to succeed, this could be the perfect role for you!

Overview:

A Service Delivery Lead is responsible for managing the delivery of services to customers. They are responsible for ensuring that the services are delivered on time, within budget, and to the customer’s satisfaction. They must also ensure that the services are properly documented and that any changes or updates are communicated to the customer.

How To Become an Service Delivery Lead:

To become an Service Delivery Lead, you will need to have a combination of education, experience, and skills. You should have a bachelor’s degree in a related field such as business, computer science, or engineering. You should also have experience in customer service, project management, and/or IT service delivery. Additionally, you should have strong communication, problem-solving, and organizational skills.

Service Delivery Lead Skills:

• Project management
• Customer service
• IT service delivery
• Communication
• Problem-solving
• Organizational skills
• Time management
• Negotiation
• Conflict resolution
• Leadership

What is Service Delivery Lead Knowledge?

• Knowledge of IT service delivery processes
• Knowledge of customer service principles
• Knowledge of project management principles
• Knowledge of software development life cycle
• Knowledge of IT service management frameworks
• Knowledge of IT service delivery tools
• Knowledge of IT service delivery best practices

What is Service Delivery Lead Responsibilities?

• Develop and implement service delivery plans
• Monitor and track service delivery performance
• Ensure services are delivered on time and within budget
• Manage customer expectations and ensure customer satisfaction
• Develop and maintain service level agreements
• Coordinate with internal and external stakeholders
• Ensure services are properly documented
• Communicate changes and updates to customers
• Resolve service delivery issues

What is Service Delivery Lead Experience?

• Experience in customer service
• Experience in project management
• Experience in IT service delivery
• Experience in software development life cycle
• Experience in IT service management frameworks
• Experience in IT service delivery tools
• Experience in IT service delivery best practices

What is Service Delivery Lead Qualifications?

• Bachelor’s degree in a related field such as business, computer science, or engineering
• Certification in IT service delivery
• Certification in project management

Service Delivery Lead Education:

• Bachelor’s degree in a related field such as business, computer science, or engineering
• Certification in IT service delivery
• Certification in project management
What tools help Service Delivery Lead work better?
• Project management software
• Customer relationship management software
• Service delivery management software
• Service level agreement management software
• IT service management software
• Automation tools
• Collaboration tools
Good tips to help Service Delivery Lead do more effectively?
• Develop and maintain strong relationships with customers.
• Stay organized and prioritize tasks.
• Monitor and track service delivery performance.
• Communicate changes and updates to customers.
• Resolve service delivery issues quickly and efficiently.
• Develop and maintain service level agreements.
• Utilize automation and collaboration tools.
Common Service Delivery Lead interview questions?
• What experience do you have in customer service?
• What experience do you have in project management?
• What experience do you have in IT service delivery?
• How do you ensure customer satisfaction?
• How do you manage customer expectations?
• How do you handle service delivery issues?
• What tools do you use to manage service delivery?
• What is your experience with IT service management frameworks?