Service Coordinator / Scheduler - Remote | Wfh

Why Join Our Team?
Discover a Fulfilling Career: Unlock rewarding experiences, abundant growth opportunities, and the stability of a family-owned company.
Are you ready to embark on an exciting journey with a locally owned and operated security company? We're seeking a dynamic individual with a passion for growth to step into the role of Service Coordinator/Scheduler, opening the doors to a world of possibilities.
Responsibilities
Master the Art of Coordination: Keep our service/install technicians' schedules on track.
Dispatch Excellence: Efficiently deploy technicians for service calls, ensuring no ticket goes unanswered.
Communication Nexus: Be the welcoming voice answering calls and directing them to the right destinations.
Synchronize Success: Collaborate with sales/project managers to orchestrate project schedules seamlessly.
Customer Symphony: Coordinate with clients to harmonize service calls and project timelines.
Around-the-Clock Maestro: Maintain the on-call schedule for our dedicated service technicians.
Crystal-Clear Conversations: Foster transparent communication between management, technicians, and clients.
Appointment Choreography: Engage clients by confirming appointments, rescheduling with finesse, and generating new tickets.
Techno-Logistics: Update job tickets with detailed technician job-completion reports.
Timekeeper Extraordinaire: Keep precise dispatch time records, aligning them with employee time logs for weekly payroll reports.
Invoice Virtuoso: Expertly handle road service invoices, ensuring accuracy across the board.
Digital Ambassador: Manage social media and website interactions, transforming inquiries into satisfied customers.
Feedback Curator: Send out post-service surveys, gathering invaluable feedback and referrals.
A/R Collaborator: Support Accounts Receivable with monthly statements and billing processes.
Qualifications
A Symphony of Experience: A background of two years in customer service, dispatching, or project management.
Local Maestro: Familiarity with the St. Louis area geography and surroundings.
Tech-Passionate: Knowledge or experience in low-voltage or audio/video industries is a melody of success.
Navigational Virtuosity: Ability to read maps and navigate directions.
Digital Ensemble: Proficiency in general computer skills, Microsoft Office Suite, Google Apps, and major social media platforms.
Reliable Traveler: Have dependable transportation to keep the rhythm of operations.
Harmony of Integrity: Maintain a clean background and driving record.
Personal Qualities
Multitasking Virtuoso: Juggle tasks with grace and expertise.
Customer Whisperer: Deliver exceptional service with clear and warm communication.
Relationship Composer: Build strong rapport with our valued clients.
Symphony of Organization: Showcase efficient and organized work habits.
Work Ethic Crescendo: Bring a strong dedication and passion to your role.
Positive Overture: Infuse a positive outlook into every interaction.
Self-Driven Beat: Embrace self-motivation to excel.
Elegance in Demeanor: Carry yourself with professionalism and finesse.
Tempo of Adaptability: Thrive in a dynamic and fast-paced environment.
Work Hours
Harmonious Routine: 7:30am - 4:00pm Mon-Fri (occasional extension to 5:00pm for office coverage).
Benefits
Rewarding Composition: Competitive salary that strikes the right chord.
Time to Rest: Enjoy paid vacation, sick leave, and holidays.
Financial Harmony: Participate in our 401k plan.
Remote Refrain: Experience occasional remote work flexibility.
Wellness Overture: Access health, dental, and vision insurance.
Harmonic Ambiance: Immerse yourself in a fun yet professional work environment.
Applicants are invited to respond with their complete resume, contact details, and desired compensation.
About Us
Established in 1972, our company has been a pillar of excellence in physical and electronic security and audio/video solutions for both commercial and residential projects in the St. Louis Area. We take pride in our technicians' commitment to providing top-tier installation services that grant peace-of-mind while embracing the latest technological advancements. Our influence extends beyond St. Louis, serving clients across the Midwest and nationwide. Join us in harmonizing IT and Physical Security to compose a secure future.
Employment Type: Full-Time
Salary: $ 18.00 22.00 Per Year