Service Advisor-Kenworth Landover Jobs

If you enjoy being the first point of contact with customers and building relationships, we have the perfect job for you. Kenworth DC in Landover, MD (a heavy duty truck location) is searching for an experienced Service Advisor. This role helps manage the center of communications for all repair activities and acts as a liaison between customers, technicians and the dealership. You will be well versed in automotive/mechanical service matters and thoroughly understand the customer's problems to set and manage expectations. We want the customer to receive first-class service at our dealership. We offer a base salary, monthly commission and great benefits!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .
Benefits

• Employee referral bonus program
• Tuition Reimbursement program
• Paid time off
• Company paid holidays
• Medical, dental, vision, disability and life insurance offerings on the 1st of the month after 30 days of employment
• 401k with company contribution

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .
General Duties

• Advise customers on the appropriate maintenance required to their vehicle based on manufacturer’s specifications
• Schedule appointments and generate estimates for customers
• Document repair and service orders in the correct fashion
• All other duties as assigned
• Maintain excellent customer service as set by dealership service manager
• Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time

AAP/EEO Statement
All Roads Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, All Roads Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are unable to provide H1-B sponsorship.
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