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Are you looking for a job that allows you to use your customer service skills to help people? Become a Phone Service Advisor and use your expertise to provide customers with the best possible experience!
Overview:
Phone Service Advisors provide customer service and technical support to customers over the phone. They answer customer inquiries, troubleshoot technical issues, and provide solutions to customer problems. They also provide product information and advice to customers.Detailed Job Description:
Phone Service Advisors are responsible for providing customer service and technical support to customers over the phone. They answer customer inquiries, troubleshoot technical issues, and provide solutions to customer problems. They also provide product information and advice to customers. They must be able to explain technical concepts in a clear and concise manner. Phone Service Advisors must be able to work independently and as part of a team. They must be able to multitask and handle multiple customer inquiries at once.What is Phone Service Advisor Job Skills Required?
• Excellent customer service and communication skills
• Ability to explain technical concepts in a clear and concise manner
• Ability to multitask and handle multiple customer inquiries at once
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of telephone systems
• Knowledge of troubleshooting techniques
What is Phone Service Advisor Job Qualifications?
• High school diploma or equivalent
• Previous experience in customer service or technical support
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of telephone systems
• Knowledge of troubleshooting techniques
What is Phone Service Advisor Job Knowledge?
Phone Service Advisors must have a thorough knowledge of customer service principles and practices, computer hardware and software, telephone systems, and troubleshooting techniques.What is Phone Service Advisor Job Experience?
Previous experience in customer service or technical support is preferred.What is Phone Service Advisor Job Responsibilities?
• Answer customer inquiries and provide solutions to customer problems
• Troubleshoot technical issues and provide technical support
• Provide product information and advice to customers
• Explain technical concepts in a clear and concise manner
• Work independently and as part of a team
• Multitask and handle multiple customer inquiries at once
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