Service Advisor Jobs

Job Summary: The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
About Us
Are you ready to take your automotive career to the next level? We are hiring! Ourisman Automotive Group is committed to providing a superior hands-on training program to our community. Unlike most programs where you need a scholarship, student loan, or trust fund to attend, OTTC pays their students and there is no out-of-pocket expense for training. All you need to do is work hard, be on time, and be willing to learn. The Ourisman Automotive Group was founded in 1921 by Benjamin Ourisman. Now in its 4th generation of family leadership, the company has almost 40 dealerships in the Washington, DC area.
Service Advisor Benefits:

• Flexible schedule
• 401(k)
• Dental insurance
• Vision insurance
• Health insurance
• Employee discount
• Paid time off

Service Advisor Responsabilities:

• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Explain all completed work and charges to customers
• Prepare a complete and accurate estimate of cost for labor and parts
• Verify that the final invoice reconciles with the work performed on the repair order
• Establish follow up time
• Greet customers promptly
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Clearly report all vehicle symptoms as described by the customer
• Obtain customer and vehicle information

Service Advisor Requirements:

• Proven record of achieving exceptional customer satisfaction
• A desire for a long-term career with a growing organization
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• Personal and professional integrity
• Computer skills and willingness to learn new programs

Ourisman Cars is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.