Service Advisor Jobs

What To Expect
The Role
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
Responsibilities
What You’ll Do

• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Coordinate the detail of every vehicle prior to delivery
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Return missed phone calls, email in no less than 5 minutes
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Follow up with Customer on services provided; ensure they are satisfied with the work performed
• Coordinate the delivery time or pick up with each customer
• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention

Requirements
What You’ll Bring

• Ability to follow oral and written instructions with attention to detail
• Dealer Management System(s), Outlook, and MS Office
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Associate Degree or certificate in Automotive Technology, preferred
• Perform detailed daily record keeping and reporting
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Willingness to learn new and innovative automotive technologies
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Must have two years of driving experience
• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• High School diploma or equivalent
• Work in a team-based environment and achieve common goal
• Retail automotive service experience, preferred
• Must have and maintain a valid driver’s license and an acceptable and safe driving record
• Effectively handle multiple priorities, organize workload, and meet deadlines

Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

LGBTQ+ care concierge services

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program