Senior Ux Writer Jobs

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

What You Would Be Doing

• Collaborating and communicating ideas with the spirit of camaraderie
• Partnering with legal and compliance to meet regulatory needs
• Communicating work to collaborators and stakeholders with the ability to defend your decisions persuasively
• Crafting content that adheres to brand strategy, brand guidelines, and tone across several new product initiatives
• Work with marketing teams to ensure our products are accurately represented and described
• Organizing and managing content[JC1] [SW2] [JC3] [SW4] for all of Consumer Banking’s wealth initiatives (Financial Planning, Home, Insurance)
• Explore ways of managing all Consumer Banking’s content so that it can be easily found, updated, and categorized
• Using feedback and testing takeaways to iterate effectively
• Transforming ideas, business opportunities, research, and creative vision into compelling, clear, concise content for core digital journeys

Qualifications

• Strong advocate for the end user
• More of a strategic problem solver, less of a blank filler
• Polished presenter, clearly articulating how your copy addresses goals and solves problems
• Champion for collaboration, early and often
• Someone who can pivot quickly and work on a wide range of projects simultaneously
• Someone who exudes positivity, requires minimal direction, and has a strong work ethic
• UX writer with 3+ years of experience

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Career development and training opportunities
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free financial coaching and financial well-being support
• Free and confidential counseling support through our Healthy Minds program
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• 6% Company Match on retirement savings plan
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Bonus incentives
• Competitive base salaries

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.