Senior Payroll Specialist Jobs

Position Summary

The Payroll Specialist is accountable and responsible for all aspects of quality service for clients. Contacts and assists clients in process of obtaining information for payroll production and tax related issues; verifies totals, responds to/resolves client questions and problems and delivers quality customer service. Participate in conducting training sessions.

Essential Duties And Responsibilities

The essential functions include, but are not limited to the following:

• Maintaining a base of payroll clients relevant to size and complexity on all products
• Maintaining a high rate of client retention through quality service
• Researching and resolving client/system problems
• Keeping abreast of the payroll processing system and changes in wage and tax laws, and corresponding with federal, state, and local tax agencies on behalf of our clients
• Contacting clients daily to obtain payroll data including salary adjustments, special payments, tax allocations and employee deductions, and to set schedules
• Maintaining client files
• Establishing and maintaining a positive working relationship with clients, agencies, and coworkers to promote a quality service image
• Participating in conducting training sessions
• Accurately keying all payroll related data necessary to process and meet appointment schedules
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, And Abilities)

• Proven facility in customer service, and problem resolution
• Equivalent combination of education and experience is acceptable
• Associate's degree or equivalent from two-year college or technical school or three or more years of office-related experience and/or training; or equivalent combination of education and experience
• Excellent written, oral, and presentation communication skills
• Proven facility in MS Office, data entry and office equipment (e.g., telephone, head set, 10-key or calculator, computers, FAX machine, printer/copier)
• Excellent interpersonal skills
• Solid understanding of payroll and payroll tax laws required
• Excellent organizational, planning, and prioritization skills