Senior Operations Manager Jobs

IDR is looking for a Senior Manager to oversee a team who is responsible for operational functions related to billing, collections, and customer engagement. To be a successful in this role, you should be analytical and possess great people management skills. You will also need to have an operational backbone with strong leadership and organizational skills.

Senior Manager, Operations Job Responsibilities:

• Identifies trends and assess opportunities to improve processes and execution.
• Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices.
• Plays a significant role in long-term planning, project status reporting, and implementing change control processes.
• Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
• Oversees operational systems, processes, and people specific to all collections, onboarding, billing, and invoicing functions.
• Oversees staff members and ensuring the accurate and timely invoicing of customers.
• Oversees and reports weekly, monthly, quarterly, and annual metrics.
• Works with internal teams to help set and meet daily and quarterly goals.
• Completes reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders.
• Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
• Manages day to day business of the operations department while balancing the responsibilities of various business lines such as vendors, billing, collections, and account management.
• Anticipates and tracks operational and tactical risks and providing strategic solutions.
• Stays up to date on industry regulations, trends, and technology.

Skills Required for the Senior Manager, Operations:

• 2+ years of people management related to Operations
• Comfortable analyzing training needs/requirements
• Ability to conduct research for special projects, respond timely inquiries, and present written/ oral briefings
• 3+ years in a related field; Collections, Operations, or Billing preferred
• Excellent interpersonal communication and organizing skills to coordinate project activities
• Ability to work with details and time-sensitive issues
• Experience with accounting/billing automated software technologies
• Knowledge of MS suite and Excel usage required
• Previous experience developing and implementing operational procedures and policies across multiple departments: Billing, Collections, Account Management, Etc.
• Comfortable addressing operational concerns and issues, monitoring overall customer satisfaction.

What’s in it for you?

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture
• Competitive compensation package

Why IDR?

• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 9 years in a row
• 20+ Years of Proven Industry Experience in 4 major markets