Senior Manager, Customer Operations

The Senior Manager of Customer Operations will play an integral role in the management of day to day operations; including responsibilities of production, inventory management, shipping and fulfillment, and vendor management. The current role will focus on Consumer Operations, but may also have involvement in other business units kitting operations. This individual will partner cross functionally to develop and deploy long-term strategic plans, ensure that the appropriate operational, supply chain processes and systems are in place that are compliant with corporate policies.

Responsibilities:

• Support business initiatives on the launch of new products and offerings; including, new kit development and operational readiness.
• Hold weekly meetings with fulfillment vendors to align on key priorities and business updates.
• Collaborate with the commercial and product developments teams to create actionable plans that drive business growth.
• Document key operational process and create / maintain new SOPs.
• Facilitate the escalation of operational issues with key stakeholders to seek resolution.
• Identify and implement key performance metrics (KPIs) to monitor the health of Consumer Operations (i.e. forecast accuracy and volume attainment).
• Develop, review, analyze, modify and implement efficient and effective operations department processes, procedures, and systems with a focus on driving, optimizing and standardizing performance.
• Implement cost savings initiatives across operational function of the business.

Minimum Required:

• B.S. or B.A. degree desired.
• 5+ years in Operations / Supply Chain experience, within e-commerce / Pharma / Medical device preferred.

Recommended:

• B.S. or B.A. degree desired. MBA preferred.
• 7+ years in Operations / Supply Chain experience, within e-commerce / Pharma / Medical device preferred.

Pay Range: $xxx to $xxx annually.

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.