Senior Living Associate Jobs

Summary

This position performs administrative and customer service responsibilities in support of the marketing and sales efforts at a continuing care retirement community (CCRC). This position is often the first point of contact for a potential resident or family and provides an opportunity to create a positive outcome. Upholds the philosophy, vision, and core values of the organization and ensures the Christian Mission of Lutheran Senior Services is realized so that “Older Adults Live Life to the Fullest”.

Responsibilities

Performs complex administrative tasks to include setting up and maintaining filing systems, preparing correspondence, arranging meetings, processing mail, coordinating bulk mailings, creating and requesting reports, maintaining databases, processing forms, and special administrative projects

Handles and screens phone inquiries, makes appointments, and disseminates appropriate marketing materials

Greets prospects and provides marketing information and tours of the community as back-up to the Senior Living and Health Services Counselors

Assists prospects in selecting finish options and upgrades and enters orders into computer program

Coordinates details of resident move-ins with other departments to assure smooth transitions

Assists in facilitating hospital referrals and admissions to short stay rehabilitation and long term care beds in the care center

Maintains required inventory of collaterals, promotional items, administrative supplies, forms, and other paperwork

May perform additional responsibilities in the absence of the Senior Living and Health Services Counselors in regard to contacts with potential residents and families

Follows all safety procedures and protocol as dictated by LSS policy, federal and state regulations and standard practice and reports all hazardous conditions, defective equipment, and accidents or incidents to the supervisor immediately

Qualifications, Knowledge, Skills & Abilities

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Associates degree or technical school training in a related field preferred.
• Ability to communicate effectively over the phone and in person to potential residents or small groups and ability to write routine reports and correspondence.
• 1 – 3 years experience with strong customer service, sales support or administrative experience preferred.
• Proficient computer skills, including electronic mail, record keeping, routine database activity, MS word processing, Excel spreadsheets, etc.

Physical Requirements And Working Conditions

The physical activities and demands described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

While performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls.

The employee occasionally is required to sit; reach with hands and arms. The employee is occasionally required to lift 25 pounds.

The employee regularly spends time sitting in front of a computer viewing and inputting data.

There are periodic times of providing walking tours of the community which on occasion may require pushing a wheelchair with a prospective resident up to 200 lbs.

This job description is intended to describe the general nature and level of work performed by those assigned to this classification. This job description in no way states or implies that these are the only duties to be performed by those occupying this position. The job description and job functions described herein are subject to possible modification by LSS in accordance with applicable federal, state, and local laws.