Senior Lifestyle Manager Jobs

As a Senior Lifestyle Manager (SLM) for AMPM Group, you will be responsible for delivering exceptional service to our clients. You will be responsible for client communication and ensuring the success of their requests. The ideal candidate for this role must understand that we work in the service industry and is ready to work tirelessly to meet the needs of our clients.

As an SLM, you will handle our most demanding clientele, requiring a broad knowledge of restaurants, hotels, nightlife, shows, and events in major cities around the world. You will need to have extensive industry connections to push reservations through and consistently be up-to-date with what is trendy.Networking to build and maintain contacts is a crucial part of this role.

In addition to client-facing responsibilities, you will also be responsible for overseeing a team, ensuring that information is entered correctly, requests are being handled, tickets are closed properly, and delegating work as needed.Attention to detail and excellent organizational skills are a must.

Lastly, as an SLM, you must be ready to deal with clients at any moment, whether it be answering a call, message, or email. This job requires someone who is always ready to provide top-notch service to our clients and wants an opportunity to grow.If you have a passion for travel, excellent communication skills, and a strong work ethic, we encourage you to apply for this exciting role.

Key Duties

•Providing excellent customer service to our clients over the phone, email, and in person.

•Oversee the Associate/Lifestyle team

•Check that all emails are read, and all tickets are properly entered into the CRM.

•Conducting research and putting together proposals for members, and clients.

•Liaising with suppliers on behalf of clients.

•Maintaining an accurate log (and updating) of client data in CRM.

•Creating CRM Tickets for clients’ requests.

•Send out reservation reminders via Zingle and email.

•Double confirming all reservations and making sure inclusions, notes, desserts, and other perks are given to our clients for their reservation. Always provide a point of contact that

•Requesting Folios from Hotels and Nets from vendors

•Updating CRM and Database with new vendors and client information

•Outreach to new vendors

•Working with Lifestyle Managers to fulfill requests’.

•Update Excel databases (Master Contacts, Events, Hotels) (when necessary)

•Review any outstanding financial tickets in CRM to be followed up with Lifestyle Team & Mark for invoicing & payment.

•Travel might be required for events, and hotel experiences.

•Must be available and answer calls, emails, texts in a timely manner.