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Senior Hospitality Manager (Job Id: 2023-3279)
Company | The Brookings Institution |
Address | Washington, DC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Think Tanks |
Expires | 2023-08-24 |
Posted at | 9 months ago |
Join one of the most influential, most quoted and most trusted think tanks!
- Meets with internal and external event planners to determine event requirements and provide suggestions to improve the success of events.
- Acts as “stage manager” for events ensuring that all conference center staff are available and proactively assisting with logistics and issues on the day of event.
- Conducts pre-conference meetings with clients, conference services staff, AV staff and operations staff to ensure a complete understanding of the requirements for critical or large-scale events.
- Works with Brookings Security staff to liaise with applicable external entities, such as the United States Secret Service and other external security providers for the safety and well-being of VIPs, Brookings colleagues, other attendees and participants and the general public at Brookings events. The Manager will maintain strict confidentiality in terms of movement and flow of VIPs and others. The Manager, in support of the Director of Safety and Security, will similarly coordinate details with security and other staff from internal and external clients in order to conduct site inspections and review programming mechanics, and flow.
- Conducts post-conference debrief sessions with the Brookings’s colleagues and relevant members of the operations staff, to obtain constructive feedback particularly for critical or large-scale events. Develops action plans to continuously improve customer satisfaction.
- Coordinates with external organizations and vendors on specialty rental and other conference service needs.
- Provides exceptional customer service. Maintains positive client relationships and ensures timely responses (within 24 hours) through ongoing communication with the conference services staff.
- Participates in weekly Event Manager meetings to help ensure coordination and appropriate preparation for upcoming events.
- Conducts regular training sessions for in-house event planners and new arrivals. Presents relevant information at departmental staff meetings to answer questions on conference services and facilities to ensure that other departments understand their roles in executing a successful event.
- Works with the Director of Facilities Operations to ensure compliance with health, safety and other legal regulations.
- Responsible for EMS bookkeeping, including event and meeting invoicing, coordination and review of monthly billing statements with Central Finance/Accounts Payable to ensure timely and accurate record keeping for all Brookings events. Manages inquiries, accordingly and tracks prompt receipt of payment.
- Creates facilities documentation including Users Guide, A/V Guide, floor plans, photos, and pricing information. Maintains internal website with up-to-date conference facility information.
- Maintains primary functional responsibility for Brookings Event Management System (EMS). Manages meeting and event room bookings, resolves booking challenges relating to space, timing, prioritization issues, and similar deconflicting objectives. The Manager will solicit assistance from the Director of Facilities Operations, Manager of AV and Studio Services, and the Director of Events Strategy as well as internal event stakeholders for input and assistance as necessary.
- In concert with Brookings Technology (BTech) department, serves as primary point-of-contact for upgrades and patches to EMS. Manages strategic booking of meeting space within EMS to ensure maximum utilization of Brookings’ conference space. Oversees the generation and accuracy of event confirmation notices.
- Works with the Director of Facilities Operations to develop conference facility set-up, updates and renovations to ensure the best use of conference space and maintain a modern and best-in-class conference facility. Requests purchase of equipment, furnishings, and supplies necessary for Conference Services to operate most efficiently.
- Creates and updates standard operating policies and procedures to maximize internal information flow, decision-making and overall effectiveness for Conference Center operations.
- With the Conference Services Coordinator, coordinates conference audio visual setup with A/V staff and assists with troubleshooting technical issues.
- Provide oversight for planning and coordination for significant, internal receptions and events, often hosted by the President of the Institution (e.g. the annual holiday party, other significant employee events).
- Provide oversite of cafeteria and supplemental dining service offerings Monumental Markets - vendor oversight; consider the addition of incremental vending capacity (e.g. Wellfound Foods, Farmers Fridge, others).
- Manage support of Brookings provided free coffee/tea service; work with conference services staff to maintain appropriate supply levels, managing orders and invoicing.
- Ensure proper room set-ups, water/snack cart service for meetings and events daily.
- Acts as food service manager for coordination and oversight of outside catering vendors Buildout/development of formal catering program with varied vendors; scheduling and coordination of on-site activities; building/fostering “preferred vendor” relationships.
- Responsible for coordination/management of other informal workplace food service enhancements Further development and management of “food truck” relationships, Development/management of “outpost” offerings (e.g. Sweetgreen, others)
- Manages and coordinates recruitment, hiring, and training of Conference Service staff.
- Supervises conference services staff ensuring adherence to departmental procedures and operations. Provides guidance, coaching, and oversight of staff. Provides cross-training of staff and guidance on booking conference facilities and arranging A/V equipment needs for conferences.
- Monitors staff performance and provides feedback, regularly, to improve service or productivity. Shares feedback with the Director of Facilities Operations particularly during the annual performance review process. Encourages professional development for staff.
- Effectively listens, understands, and clarifies concerns and issues raised by Conference Service staff and Brookings colleagues. Manages staff schedules to meet the mission and event planning of the Institution.
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