Senior Food & Beverage Outlet Manager

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At Fairmont Hotels & Resorts, exceptional service and flavors are the hallmarks of every dining experience. We invite you to develop your leadership strengths as a Senior Food & Beverage Manager – and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.

Hotel Overview:

Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar and stylish Rose Club, as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Summary of Responsibilities:

Reporting to the Director of Outlets, responsibilities and essential job functions include but are not limited to the following:

• Have full knowledge of all Outlet menus
• Assist in managing the departmental budget
• Follow outlet policies, procedures and service standards
• Lead the F&B Palm Court team in all aspects of the department and ensure service standards are followed
• Follow all safety and sanitation policies when handling food and beverage
• Handle guest concerns and react quickly and professionally
• Attend regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
• Consistently offer professional, friendly and engaging service
• To assist in recruiting and training all Palm Court Colleagues
• Balance operational, administrative and Colleague needs
• Other duties as assigned

• Strong interpersonal and problem solving abilities
• Computer literate in Microsoft Window applications required
• Ability to work cohesively as part of a team
• Highly responsible & reliable
• Excellent communication and organizational skills
• Must be legally authorized to work in the United States
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous point of sale system experience required
• Ability to work well under pressure in a fast paced environment
• 2+ years of previous Food and Beverage leadership experience required
• Experience managing in a union environment required
• University/College degree in a related discipline preferred

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.