Senior Executive Business Partner [Chief Customer Officer]

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

The Senior Executive Business Partner will provide business support to the Chief Customer Officer in our Go-To-Marketing organization. This is a great opportunity for a self-motivated, organized, and eager project manager to work directly with members of our leadership team. Executive Business Partners at Klaviyo have insight into the vision and strategy of a leading tech company in hyper-growth mode while having hands-on impact on executing that vision.

How You Will Make a Difference

A successful Executive Business Partner at Klaviyo will be a proactive, organized, initiative driven project manager and executive support coordinator who has a deep understanding of Klaviyo’s business and the executive you support and the impact of major being driven. In this role you will:

• Manage the operational cadence of the organization you support to ensure that all pre-planning, meeting scheduling, and follow-ups are completed for major business initiatives throughout the year.
• Attend meetings, take notes on action items, and follow up with content and deliverables as needed.
• Expectation to travel 10-15% as needed to support office events.
• Help set agendas and review content for leadership meetings
• Manage logistics for quarterly executive off-sites, customer meetings and other high profile meetings and events as needed.
• Complete travel arrangements and expense reports for the executives you support.
• Willing to go above and beyond to manage changing calendar commitments and seamless global travel scheduling
• Take ownership of small projects as they come up for example, crafting team communications, managing overall budget and plan events for the team within the budget requirements
• Provide strategic input on executive level project management
• Oversee scheduling and calendar management for assigned executives, including working with executives to prioritize their time and attendance.
• Be the second set of eyes on all major business initiative planning and communication to ensure efficient allocation of resources and effective communication for cross-functional collaborations.
• Ability to be in the office a minimum of 2 days a week in our hub locations will be required for this job
• High sense of urgency and understanding of prioritizing customer meetings and needs to ensure customer satisfaction with Klaviyo.

Who You Are

• You have experience supporting C-level executives (highly preferred).
• You have experience booking travel and completing expense reports and maybe have experience holding your own corporate card (preferred).
• You are able to work independently and are a self-starter.
• You have 6 years experience in an executive administrative support role. Support in Sales Go To Market and/or Customer Success Organizations preferred.
• You are on a journey of continuous improvement, and you proactively seek and implement constructive feedback to level up your skills and knowledge
• You are intellectually curious and maintain a high level of confidentiality.
• You have a team-first mentality and have experience collaborating with key stakeholders on multiple projects.
• You have experience with managing customer related activities and high profile events such as managing event logistics, especially in a project manager capacity.
• You are proactive in anticipating the needs of the people you support and in obtaining the information you need to execute your projects.
• You possess excellent verbal and written communication skills, ability to influence, and exceptional organizational skills and attention to detail.
• You have experience and are proficient and well versed in using Google Suite, Slack, Zoom, and other communication technologies.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Upon request, you can receive additional information about the compensation and benefits for this role. Requests can be submitted here. Additional information regarding benefits can be found at klaviyorewards.com.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

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