Senior Director, Supply Chain

Why we need you

Springboard Collaborative invites talented and passionate candidates to apply for the position of Senior Director, Supply Chain. The Senior Director, Supply Chain will be responsible for sourcing, ordering, and fulfillment of hard goods for all Springboard programming and the management of our two warehouses. A successful candidate will have experience in data-driven decision-making, process creation and implementation, people management, and adapting to changing business needs.

Springboard Collaborative closes the literacy gap by closing the gap between home and school. We coach educators and family members to help kids learn to read by 4th grade. Springboard envisions a world in which all children have the requisite literacy skills to access life opportunities. The Senior Director, Supply Chain supports this goal by ensuring all program materials are received at the right time, in the right quantities, at the lowest overall cost. Springboard operates two warehouses: one in Philadelphia, PA and one in Union City, CA. Leading up to program seasons, we procure large quantities of books, incentives, and other supplies to distribute directly to participating school sites.

The Senior Director, Supply Chain will supervise the Warehouse Managers. The Senior Director, Supply Chain will report to the Senior Vice President, Operations, and work as part of the Business Strategy Team. This is a great opportunity to support an entrepreneurial team to maximize the impact of a rapidly growing organization.

You can read more about the requirements, competencies, goals, and responsibilities below. We'd love to have you join us!

This is important

We are an equal opportunity employer. Diversity is more than a commitment at Springboard Collaborative—it’s at the core of what we do and how we do it. No one can solve a problem better than those who experience it firsthand. That’s why Springboard aspires to hire a diverse team that is representative of the marginalized communities we serve.

We also know that having a diverse workforce makes for a better workplace. Springboard’s hiring process seeks individuals who value diversity of race, gender, sexual orientation, religion, ethnicity, national origin, etc.

Finally, if you’re passionate about an open role, we encourage you to apply— even if you don’t meet 100% of the qualifications listed on the job description!

Here are your priorities in the first year:

• You will establish safety scorecard metrics & begin to orient to them.
• You will develop our near-term and long-term hard goods strategy and roadmap.
• You will ensure the Supply Chain Team achieves positive variance on budget.
• You will develop and implement KPIs to manage performance.
• You will ensure overall Supply Chain Team employee engagement scores improve from Q4 2022.
• You will ensure the Supply Chain Team meets defined service-level agreements.
• You will relocate the east coast warehouse.

Here are your responsibilities within and beyond the first year:

You own and optimize end-to-end supply chain workflow from procurement to distribution

• Source products and utilize data to inform procurement, ensuring we have enough in stock to fulfill orders without over-purchasing
• Ensure strong customer service to internal and external stakeholders
• Select diverse, values-aligned vendors and negotiate pricing and terms
• Create and standardize processes to ensure order optimization, systematic receiving and storing of goods, accurate inventory management, efficient product kitting and shipping, and smooth returns

You ensure supply chain operational excellence through robust KPIs and data-oriented management

• Establish continuous improvement agendas
• Create and manage team KPIs and collect high-quality operational data
• Ensure team meets service-level agreements

You lead and manage Supply Chain Team operations and staff

• Ensure appropriate staffing levels and set and maintain productivity standards
• Manage performance across the team, set goals and KPIs to ensure accountability, and ensure clarity of priorities within and outside the team
• Attract, select, coach, and mentor team members to meet team objectives, with an emphasis on equity.
• Set safety standards in compliance with OSHA and other pertinent regulations
• Lead the 12-person department responsible for vendor selection, product sourcing, receiving, storage and inventory management, shipping, returns, customer service, and printing.
• Manage safety and wellbeing of employees.
• Build and maintain culture of best-in-class warehouse operations

You own the Supply Chain Team budget

• Promote cost saving in vendor selection and cost negotiation
• Set and monitor waste standards
• Understand costs and hold the team accountable to the budget
• Partner with Finance Team to set annual budget and provide regular forecast updates

You create and maintain strategy roadmaps and own strategic Supply Chain Team initiatives

• Predict future challenges of scaling and lead strategic projects to minimize difficulty
• Develop and iterate on supply chain roadmaps to meet org-wide goals and requirements from organizational leadership
• Lead the movement and expansion of warehouses, ensuring that we are able to scale and meet goals effectively

What you offer us

Here are competencies and requirements we expect the right candidate to have:

• Adaptability & flexibility: You adapt warehouse processes and strategies to changing business needs, conditions, and work responsibilities to lead our Supply Chain Team to success.
• Coaching & Mentoring: You enable your team and co-workers on the Supply Chain Team to grow and succeed through feedback, instruction, and encouragement.
• You have 10+ years experience in logistics and supply chain management, with some experience at small and mid-sized organizations
• Staff Management: You lead and support your team (including both hourly and salaried employees) effectively to reach goals, achieve continuous improvement, increase accountability, and enhance their ability to succeed on the job.
• Analysis & reasoning: You create KPIs and examine data to grasp issues, draw conclusions, solve problems, and continuously improve our processes and SOPs.
• Valuing diversity, equity, and inclusion: You actively create and support a work environment in our warehouses and across the organization that embraces and appreciates diversity, equity, and inclusion.
• You have experience developing and rolling out policies, procedures, and manuals related to procurement, supply chain management, and warehouse safety
• You have expertise in supply chain operations management, strategic planning, and product distribution
• Communication: You listen and communicate effectively with your team, internal stakeholders, and external partners both verbally and in writing.
• Decision making and judgment: You make timely, informed decisions with little supervision around all supply chain matters that take into account the data, KPIs, goals, constraints, and risks.

It would also be nice if you had:

• Experience at a start-up or warehouse operation that scaled or evolved quickly
• A degree in operations management, logistics, and/or supply chain

What we offer you

Compensation

Compensation for this role: Each role at Springboard is placed in a compensation band with 5 levels. Generally, we expect candidates that meet all the hiring criteria to be offered the midpoint of the band. This role sits within Band 6. The midpoint of this band is $144,921. The actual level of the successful candidate (and corresponding salary) will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, and other factors. You may also be eligible for Springboard's collective bonus program.

Our process to determine compensation: Springboard does not negotiate the offered salary during the offer conversation. Throughout the interview process, we will evaluate your alignment with the compensable factors listed in the job description. From there, we will determine your starting salary on a level within the job band.

Benefits

• Technology: All employees receive a Springboard laptop and monitor..
• Paid Time Off: Four weeks (20 days) annually, prorated from the date of your hire. Sick days are not capped. Paid holidays include all 11 federal holidays, two extra floating holidays, federal election day, your birthday, and weekdays between Christmas and New Year’s Day.
• Paid Leave: Parental Leave (12 weeks after the first 6 months of employment). Marriage Leave (five days).
• Retirement: We match up to 6% of your salary in 403(b) retirement contributions (or student loan payments) after your first twelve months.
• Insurance: Medical insurance options with a cash stipend for those who waive Springboard coverage. We fully cover vision & dental insurance premiums, plus short & long-term disability coverage.

Location and travel

This role will be performed on-site at our Philadelphia warehouse and will require up to 10% travel. Required travel will include quarterly leadership team and org-wide retreats along with occasional funder or partner-requested in-person meetings. Self-directed travel will include visits to the California warehouse and general team management visits.