Senior Director Of Operations

Why Wayspring?

We are passionate about breaking barriers alongside those facing substance use disorder. Whether you’re in the field or in the corporate office – our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm – you grow, we grow. At Wayspring, we don’t just see you as an employee, we see you for who you are. a whole-person – with hobbies, pets, families, and lives outside of work. Our person-first environment helps you to create and maintain the work-life balance you need most.

Overview of the Senior Director of Clinical Operations role:

The Senior Director of Clinical Operations will utilize knowledge of value-based care, population health models, capitated risk arrangements, quality, performance management, program development and implementation, and be very skilled in overall clinical operations and execution. A successful candidate will be able to harness their deep understanding of the health care environment to drive outcomes within program models, meet key performance indicators outlined by clients, and engage staff to solve market specific problems.

Responsibilities:

• Collaborate on overall Wayspring product strategy, roadmap, and cohesiveness with colleagues on the Engineering and Analytics teams, as well as Enterprise Services, Solution Improvement and Strategy, Member Engagement and Experience, and Market operations teams, who possess a range of health expertise
• Understand and advise on relevant health care trends, including new products, regulatory changes, scientific and medical advances, and changes in practice
• Exude strong communication skills both internally across matrix leaders, teams and externally with client stake holders
• Participate in evaluation of studies of the impact of Wayspring solutions on quality, safety, and efficiency metrics, and create process improvements based off these studies
• Ensure all clinical operations markets are meeting or exceeding clinical targets and goals, SLAs, and KPIs; if not, ensure there is strong action plans in place to get back to goal
• Participate in the healthcare professional community and in national conferences as needed to maintain axial representation and maintain knowledge of the health care landscape
• Work cross-functionally with team members to bring new features and products to successful release and optimize existing products and solutions for clients
• Serve as an internal subject matter expert in one or more health domain areas
• Communicate with current and potential customers on a regular basis to understand their processes and needs, translate those into product requirements, understand needed changes over time, and help customers get the greatest value from Wayspring solutions
• Participate in and/or lead in the strategic direction setting, feature design, user interaction, technical requirements, and roadmap of one or more products and solutions
• Represent the clinical “voice of the customer” internally, using healthcare domain experience in guiding product design and development to improve execution of clinical operations

Requirements

• Excellent written and verbal communication skills
• Experienced in analytics for quality and process improvements
• Strong operational execution skills, proven track record reaching goals and delivering outcomes
• Previous experience working with healthcare application design at an in-depth level, in industry or with a provider organization with focus on workflow efficiency and optimization
• Practical operational experience in healthcare organizations (quality, care management, care coordination, clinic management, physician or advanced practice provider management, health care analytics, health plan, provider group, health system), with at least six years of experience
• Previous direct management of provider staff members
• Able to lead teams to success in implementing new product and solutions, and exert influence over colleagues who do not report directly to you; ability to work in matrix environment
• Ability to work directly in both team and individual settings, including working directly with customers
• Demonstrated domain expertise with a clear understanding of healthcare workflows and practical use of information, experience with practice transformation
• Master’s degree in healthcare related field is preferred

Company and Benefit Summary

• Monthly Gym Allowance
• Company paid short term disability, long term disability and life insurance
• Paid parental leave – all parents included!
• Medical, Dental and Vision Insurance Options
• Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays
• Company funded HSA
• Company Contributions to Future Minded Savings (think 529, HSA, Student Loan Reimbursement, and Emergency savings fund)
• Premium Employee Assistance Program, inclusive of counseling sessions
• 401k match

At Wayspring, we are committed to furthering our value of Equity & Inclusion throughout our recruiting practices. We seek diversity of background and opinion, as we think these attributes improve the performance of our company and are the right thing to do for our communities. We recognize and remove barriers to success within our company and communities. We seek to build a recruiting process that is inclusive and fosters diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age or disability.

A recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!