Senior Design Analyst Jobs

This is a long-term contract full remote role. NO C2C

As a team member will contribute to the Service Design and/or manage the Service Transition supporting and implementing the Target Operating Model

Usual typically as workstream lead including:

• Supporting the design of new or changed services, including the processes, systems, roles within the operating model, resource, budget and supplier requirements

• Implementing a target operating model across Banking Solutions in North America

• Ensuring all Operations teams and Clients are aware, prepared and capable of supporting all new services

• Ensuring all Service Management requirements for Go Live are understood and delivered to the agreed output

• Identify all service-related risks and issues and ensure they are managed

The role requires working closely with FIS Project Managers, Operations Managers and Clients to ensure a smooth and professional introduction of new service elements from development into live. The jobholder will be expected to adapt quickly and contribute to an evolving service introduction methodology deployed on a project."

"• Development and implementation of standard Service Introduction Process to ensure a high quality IT Service introduction methodology to all Business areas

• Act as an SME across Service Design

• Attend and contribute to relevant project and programme boards and steering groups on behalf of Service Design or Transition

• Carry out an impact, evaluation and risk assessment of new projects / groups from a service management perspective

• Identify and manage operational risks resulting from project scope change and identify service readiness activities ensuring they are in place for go-live

• Assist in carrying out Service Design impact assessment for new IT solutions

• Liaise with project and programme teams to ensure the correct process and governance is followed

• Be an advocate of ITIL best practice processes within the business

• Managing, tracking and controlling criteria for Service Transition activities ensuring that the service delivery function and support teams are consulted and engaged for allocated projects

• Ensure the introduction of change provides the minimum disruption to IT services

• Collates feedback from internal teams on the effectiveness of the transition to service as an input into continuous improvement

• To provide clear and comprehensive plans that enable the projects to align their activities with service introduction plans

• Ensure that Service Transition activities are recorded, justified, evaluated, authorized, prioritized, planned, tested, implemented and documented.

• Identification of continuous improvement planning and implementation of improvements

• Accountable for the overall Service Design working closely with the Service Delivery Managers and Project teams"

No items found.

"Pay Range: $30 - $35

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions."