Credit Bureau Dispute Resolution Specialist- Quality Control

The Credit Bureau Dispute Resolution Specialist is responsible for analyzing completed credit bureau dispute data and determining if accurate and timely responses were made to consumers and credit reporting agencies on disputes received. Qualified candidates will possess excellent analytical abilities, which will be fully leveraged as they gain experience in this high-growth field of regulatory compliance. In addition to superior analytical abilities, candidates will require above-average written/verbal communication and organizational skills as well as the capability to work independently and effectively under tight deadlines.

The person in this position will be responsible for Quality Control activities not limited to reviewing and scoring dispute responses to cardholder claims of errors and/or inaccurate reporting of credit information, while maintaining a high level of productivity and accuracy. Makes independent decisions for appropriate action to be taken within regulatory and procedural guidelines. Maintains accurate and properly-documented dispute evidence files, while ensuring that Fair Credit Reporting Act (FCRA) and Center of Excellence Policy required time frames are met. Will serve as an in-house specialist in credit card credit reporting rules and regulations in relation to compliance and dispute resolution. May train and mentor newer associates.

Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Basic Qualifications

• Four or more years of experience in clerical and customer service activities
• High school diploma or equivalent

Preferred Skills/Experience

• Prior experience in credit analysis or lending
• Working knowledge of Fair Credit Reporting Act requirements and Metro 2 guidelines
• Excellent verbal and written communication skills
• Excellent customer service skills
• Prior experience working with credit reporting systems such as e-OSCAR
• Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
• Ability to independently identify and resolve complex problems
• Superior knowledge of products, services, terminology, procedures and systems related to assigned area
• Proficient computer skills, especially Microsoft Office applications

This position is a remote opportunity for candidates in SELECT STATES only. The applicant must be able to work Monday-Friday 8am - 5pm CST.