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Security Zone Manager Jobs

Company

Loews Hotels & Co.
Address , Orlando, Fl
Employment type FULL_TIME
Salary
Expires 2023-07-18
Posted at 11 months ago
Job Description
Located just outside the Universal Orlando™ theme parks, our Lakewood Regional Support Facility serves as the central operation for all our on-site hotels. Lakewood provides resources to the hotels for various departments, including Human Resources, Purchasing, Accounting, Security, Group Reservations, Telecommunications, Technology and Laundry.
The Security Manager will work the opposite shift, and perform the duties of the Director of Security in his absence. The Security Manager directs and provides for the safety and security of guests, employees, and hotel property in an effective, professional and guest-friendly manner commensurate with the demands of a four-star hotel. The position will provide such services in accordance with legal requirements and Loews Hotels corporate guidelines. It will oversee continuous security rounds and inspections of all guests and back of house areas, and direct proactive hotel safety and loss prevention efforts and emergency drills. Conducts investigations and provides timely follow-up concerning all hotel safety-related issues. Utilizes cost-efficient technologies and techniques to provide effective and seamless provision of security services.
Essential Functions and Responsibilities
  • Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production
  • Coordinate with Training Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees
  • Respond to all general liability insurance claims
  • Maintain and update master files of all MSDS information for all hotel departments. Ensure that all departments have correct information accessible to staff.
  • Work with hotel department managers to coordinate hotel safety program
  • Interact and coordinate activities with Risk Management
  • Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy
  • Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information
  • Instruct and supervise new Security personnel during their first few months of employment
  • Conduct detailed investigations into work-related injuries
  • Agility in multitasking
  • Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards
  • Oversee Responsible Vendor and first-aid training of all Security officers
  • Monitor operation status of CCTV security system and radio and paging equipment
  • Whenever feasible, rotate job assignments to expand each Security Officer’s experience and understanding of various safety functions
  • Direct the development of hotel safety incentive/loss prevention program
  • Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.
  • Direct and maintain continuous physical property rounds by Security personnel
  • Inform General Manager of all matters concerning safety and security
  • Resolve, document, and track all security related issues or problems
  • Review all reports regularly for completeness and accuracy
  • Responsible for the search, storage and return of all lost and found items
  • Develop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar information
  • Decisiveness
  • Maintain adherence to Bloodborne Pathogen Exposure Control program. Train personnel regarding policies and procedures. Have appropriate equipment located at hotel.
  • Coordinate the timely preparation of all Security logs, shift reports, and other permanent records
  • Coordinate random locker checks as necessary
  • Be knowledgeable of detailed emergency evacuation plan specifically concerning fire procedures
  • Maintain comparison statistics: Room losses, total number of incidents, number of employee accidents and resultant cost in terms of money and lost work, and number of guest accidents
  • Chair property Safety Committee and coordinate all monthly safety meetings
  • Ability to make decisions on imperfect information
  • Other duties as assigned
  • Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner
  • Maintain driver’s list of hotel employees who are approved to operate company vehicles
  • Work with department managers to develop customized work area safety sheets
  • Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms
Supportive Functions and Responsibilities
  • Follow New Hire Training Program and ongoing Star Service Training in accordance with hotel standards
  • Interview, train, praise, coach, counsel, and discipline according to Loews standards
  • Maintain cleanliness and excellent condition of equipment and work area
  • Comply with safety regulations and procedures
  • Comply with all hotel standards, policies, and rules
  • Attend all appropriate hotel meetings and training sessions
  • Promote and apply teamwork skills at all times
  • Encourage a positive attitude among employees and ensure that all guests, employees, and management are treated with courtesy and respect
  • Notify General Manager and/or respective department heads fully and completely of all appropriate problems and unusual matters of significance
  • Remain current on hotel information and changes
  • Execute emergency procedures in accordance with hotel standards
  • Is polite, friendly, and helpful to guests, management, and employees
Qualifications
  • Able to make decisions on imperfect information
  • Agility in multi-tasking
  • Strong investigative skills
  • Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnel
  • Bias toward action
  • Thorough knowledge of OSHA regulations
  • Able to work a flexible schedule, including weekends and holidays
  • Outstanding organization, planning, and leadership skills
  • Excellent communication skills - oral and written
Education:
  • Bachelor degree in related field
Experience:
  • Minimum five years experience as a Security Supervisor or five years related management experience