Security Officer - Safety & Security - Full Time/Nights - Req# 1929685153

Brief Description

Job Objective:

Provides safety and security services, protecting customers, employees, and property by enforcing the laws of the State of California and the policies of Antelope Valley Hospital under the direction of lead officers, supervisors, and the Director of Safety and Security.

Duties and Responsibilities:

• Carries out safety and infection control procedures to ensure customer and employee safety.
• Provides security and protection to Hospital patients, visitors, employees and customers by patrolling areas
• Greets all customers, offering assistance as needed.
• Supports and participates in the Hospital's performance improvement process.
• Responds to emergency calls, making initial assessments of situations using tact, diplomacy, and judgment
• Resolves violent and potentially violent situations
• Maintains and wears complete and neat uniform per department dress code.
• Enforces the laws of the State of California and the policies and procedures of the Hospital.
• Actively participates in and implements the security management program
• Intervenes with individuals attempting to impose physical harm to themselves or who are posing a threat to others or to hospital property
• Monitors hospital CCTV system, alarm systems, and communication equipment, dispatching staff as needed
• Completes necessary departmental forms, reports, and logs in a timely and detailed manner
• Implements hospital access control procedures at all hospital entrances
• Observes and reports faulty and/or unsafe equipment, including fire and safety related items.

Non-Essential Duties:

• Other duties as assigned.
• Fuels security vehicles, checks fluids levels as needed, and conduct a preliminary safety inspection of vehicle before each use.
• Keeps locker room, SecOps and personal locker clean.

Knowledge, Skills and Abilities:

Knowledge

• Knowledge of basic reporting skills.
• Basic knowledge of safety & security.
• Basic knowledge of security monitoring.

Skills

• Develops writing skills required for compiling detailed reports.
• Good oral and written communication skills.
• Good interpersonal skills.

Abilities

• Ability to meet the core competencies developed for all employees of the hospital.
• Ability to use basic computer applications such as Word, Excel and Outlook.
• Ability to speak and communicate with customers clearly and effectively.

AVH Values: All AVH employees will effectively demonstrate these values:

• Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
• Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.
• Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
• Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.

Education and Experience:

Education

• High School Diploma or equivalent preferred

Experience

• 6 months Security related experience preferred

Required Licensure and/or Certifications:

• Health Stream coursework, within 60 days of hire, on:
• Nonviolent Crisis Intervention 8- hour course from the Crisis Prevention Institute (CPI) within 90 days of hire and recertification annually.
• Certified Healthcare Security Officer (CHSO) designation from the International Association for Healthcare Security and Safety (IAHSS) within 90 days of hire.
• Certified Advanced Healthcare Security Officer (CAHSO) designation from IAHSS within180 days of hire.
• Possession of a valid California driver’s license
• Current California Guard Card
• Valid First Aid and/or CPR card maintained at all times

• Workplace Violence
• Emergency Management
• National Incident Management System (NIMS)

AVH Conduct/Compliance Expectations:

• Ability to maintain the confidentiality of patient, hospital and department information
• Safely and effectively uses all equipment necessary to carry out duties
• Ability to give and support the highest level of patient/customer satisfaction at all times
• Supports and adheres to the values and mission statement established by the AVH Board of Directors
• Conforms with required and appropriate Joint Commission requirements
• Ability to participate effectively in department and hospital staff education
• Ability to adhere to safety rules and regulations
• Ability to adhere to the department dress code
• Ability to adhere with AVH Paid Time Off (PTO) Policy
• Ability to organize work and establish priorities
• Ability to function effectively under pressure and meet time parameters
• Ability to expand on own initiative in performance of duties
• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
• Ability to adhere with AVH Leaves of Absence Policy
• Ability to follow the Code of Conduct
• Conforms with and supports hospital quality assurance and improvement guidelines
• Display a willingness to work as a team player
• Ability to interpret and function under hospital and department policies and procedures
• Ability to adhere with AVH Attendance and Punctuality Policy
• Skill and ability to follow the telephone etiquette/standards
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff

Physical Requirements and Working Conditions:

• Able to move vigorously as needed.
• Stand or walk or sit or a combination thereof for 8 hours.
• Able to lift 50 lbs.
• Able to bend and reach without limitations.
• Work performed in a combination of the interior of a hospital building and outdoors under potentially stressful and emotional conditions.
• Able to grip with both hands.

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

NOTE: THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS DOCUMENT IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, SKILLS, AND WORKING CONDITIONS FOR THE PERSONNEL SO CLASSIFIED.

Requirements

Required Licensure and/or Certifications:

• Valid First Aid and/or CPR card maintained at all times
• Certified Healthcare Security Officer (CHSO) designation from the International Association for Healthcare Security and Safety (IAHSS) within 90 days of hire.
• Health Stream coursework, within 60 days of hire, on:
• Nonviolent Crisis Intervention 8- hour course from the Crisis Prevention Institute (CPI) within 90 days of hire and recertification annually.
• Certified Advanced Healthcare Security Officer (CAHSO) designation from IAHSS within180 days of hire.
• Current California Guard Card
• Possession of a valid California driver’s license

• Emergency Management
• Workplace Violence
• National Incident Management System (NIMS)