Scheduler Skilled Home Health

At Elara Caring, we have an unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

This position will support our new office in Ludington, MI.

The Scheduler supports Administrators (or Designated Branch Directors) in scheduling patient visits. By advancing key workflows throughout the patient journey, the Scheduler manages direct care team member schedules to ensure adequate and timely patient care visits. The Scheduler acts as an intermediary between the Clinical Team Manager (CTM), direct care team members, the patient's physician or medical provider, and other facility staff overseeing patient care.

Delivering the right care, at the right time, in the right place is the mission that inspires Elara Caring, and that starts with the right people. Currently, we serve over 65,000 patients nationwide, with constant opportunities to have a significant influence in the lives of our patients and their families. This means you have countless ways to make a difference in your role as Scheduler by helping your team to reach their full potential.

To continue to be an industry pioneer delivering unparalleled care, we need Scheduler with commitment and compassion. Are you one of them? If so, apply today!

Why Join the Elara Caring mission?

• Medical, dental, and vision benefits after 30 days of employment
• Ongoing Continuing Education (CEs) available at no cost
• Comprehensive onboarding with mentorship and preceptor support
• 401K match and paid time off for full-time staff
• Outstanding compensation package
• Opportunities for advancement
• You'll be rewarded with a unique opportunity, leading an elite team of healthcare professionals
• You'll work in a collaborative environment
• COVID-19 Prepared with Personal Protective Equipment and precautions
• Fleet vehicles available, per company policy

What is Required?

• Demonstrates familiarity and understanding of national standards of care, state licensure, and federal conditions of participation.
• Quickly become proficient in enterprise applications (Homecare Homebase, Workday, etc.) and intermediate knowledge of Microsoft Office
• Bilingual in Spanish and English preferred
• Ability to make decisions with incomplete information, choosing from multiple options, knowing when to escalate
• Ability to handle complaints, manage conflict and negotiate outcomes
• Ability to set timeframes, match resources to tasks, and plan ahead
• Ability to convey information and opinions, listening to others and checking for understanding, responding in appropriate message and tone
• Ability to respond to and control unexpected situations by evaluating solutions and taking initiative to implement best solution
• 1 year of practical experience required
• High school diploma or GED required; Associates degree is preferred
• Ability to seek patient feedback, advocate for patient, understanding of patient needs, and managing patient expectations
• Abilityto understand financial impact of scheduling decisions and staff productivity metrics
• 1 year of experience of patient scheduling in the home care agency setting is preferred

You will report to the Administrator or Branch Director.

This is not a comprehensive list of all job responsibilities; a full job description will be provided.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.