Scheduler Full-Time Jobs

Home Instead®

Scheduler

Care In Home LLC d/b/a Home Instead

Objective

The Scheduler is responsible for matching shifts for client(s) and Care Pros based on care needs. The Scheduler is expected to work closely with the rest of the office staff. He/she is the go between for the client, family members and the Care Professionals. The Scheduler is responsible to communicate schedule changes to client(s), family members and Care Pros. Work closely with Care Pros to ensure they have desired hours. The ideal candidate must posses strong communication skills, attention to detail, and technology savvy.

Primary Responsibilities

• Maintain good relationship with care pros and make sure they are getting the hours they desire
• Answer incoming calls in a friendly and professional manner.
• Demonstrate open and effective communication with the owner, colleagues, Care Pros, clients, and family members.
• Enter and maintain accurate client and Care Pros scheduling records in Wellsky system.
• Monitor, mediate, and log all client and Care Pros activity utilizing Wellsky system.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Handle Care Pros and client issues to ensure problems are resolved or direct to the appropriate team member.
• Fill open client shifts.

Secondary Responsibilities

• Perform any and all other functions and responsibilities deemed necessary
• Maintain regular attendance at the office to execute job responsibilities
• Participate as needed in all Care Pros meetings

Education/Experience Requirements

• HCA / NAC Preferred
• Prior scheduling experience
• High school graduation or the equivalent
• Prior work experience in caregiving preferred

Knowledge, Skills And Abilities

• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must have an understanding of and uphold the policies and procedures established byCare In Home, LLC, (d.b.a. an independently owned and operated Home Instead franchise)
• Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
• Must be patient and congenial on the telephone
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and Care Pros
• Must demonstrate knowledge of the senior care industry
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have computer skills and be proficient in Word and Excel
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively