Salesforce Solution Architect Jobs

Job Title: Salesforce Solution Architect

Location: Charlotte, NC (Onsite)

Type: Full Time with Benefits

:

· The CRM Solution Architect is a highly motivated skilled expert who embraces an entrepreneur approach with a strong work ethic

· This position primarily focuses on solving business challenges for Capgemini’s customers with Business Outcome based solutions that includes areas like customer experience customer servicing service center solutions etc

· Good to have solutioning experience around platforms like Salesforce and Dynamics and good understanding of how these systems will connect into the broader IT ecosystem using modern integration patterns

· You will be required to assess customer needs and strategize offerings and solutions that justify business outcomes

· The Solutions Architect is well versed in understanding the solutions functions in CRM Customer Service

· Expert in one or more of the CRM Salesforce Dynamics etc, Integration with Guidewire policy center and a grounding in insurance processes engaging senior client stakeholders’ enterprise solution architects for getting alignment on the solutions Customer 360 customer data initiatives integrating the different solution components across the IT ecosystem, New age integration patterns REST etc, Cloud technologies capabilities like AWS Azure etc

· Solution design and implementation best practices

Responsibilities:

• Serve as a digital solution architect with SME knowledge in designing implementing solutions in the contact center etc space

• Implementing capabilities including but not limited to Omni channel experience sales management opportunity management

• Queuing routing and experience Softphone Voice Authentication Desktop Process Automation and Analytics Speech Analytics Call Recording

• Create contribute to helping customer build business cases for transformation from technology standpoint

• Conduct roadmap sessions with business leadership vendor architecture and sales support

• Define blueprint and implement technology solutions integrations AI ML to enhance customer experience

• Define and drive POCs pilots MVPs to scale implementations

• Preferably understand domain driven design DDD and conduct solution design workshops

• Provides solution consulting technical design and sales support for account opportunities

• Provides ownership of Technical Solution Deliverables

• These could include

1. Participating in Discovery and consulting engagements

2. Documentation of Business Requirements Infrastructure Requirements

3. Participating in Solution Delivery Assurance

4. Lead the programs from solutioning to implementation rollout

Skills:

• Bachelor’s degree with 15 years of total experience in Information Technology

• 10 years providing and implementing solutions in CRM Salesforce

• Hands on experience designing implementing CRM solutions in Salesforce

• Proficient in understanding how CRM works tightly with Policy admin systems

• Leading major digital solution architecture and implementation programs in the space

• Ability to foster and maintain strong client relationship

• Ability to present and engage CxOs Head of Architecture senior stake holders

• Excellent communication skills and ability to provide demos or workshops

Nice to Have:

• Experience providing digital experience business automation solutions using CRM as well as AI ML contact center technologies

• Good understanding of public cloud AWS Google Microsoft computing architectures and services

• Preferred entrepreneurial mind set and used to working in a dynamic work environment

• Preferred recent hands-on experience on one of the many CRM platforms Salesforce Dynamics and Contact center platforms Genesys.

Life at Capgemini

• Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work

• Healthcare including dental, vision, mental health, and well-being programs

• Financial well-being programs such as 401(k) and Employee Share Ownership Plan

• Paid time off and paid holidays

• Paid parental leave

• Family building benefits like adoption assistance, surrogacy, and cryopreservation

• Social well-being benefits like subsidized back-up child/elder care and tutoring

• Mentoring, coaching and learning programs

• Employee Resource Groups

• Disaster Relief

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law