Salesforce Administrator, Provider Operations

We are looking for a proactive Salesforce Administrator to join the Provider Operations team. In this role, you'll be instrumental in enhancing and optimizing our Salesforce platform including elements in Health Cloud and Experience Cloud. Your responsibilities will include gathering requirements and feedback, designing scalable solutions, developing and managing the product roadmap, and ensuring a positive user experience.

We're looking for someone who understands the Salesforce platform and can quickly identify areas for improvement based on our current setup and business objectives. Change management, governance, and effective communication are essential skills for this role. You'll be responsible for prioritizing and managing all aspects of Salesforce projects, and you should feel comfortable interacting with stakeholders at all levels. It's important to be able to translate technical information into simple terms, clearly explaining design options and their potential impact. This position will report to the Associate Director, Provider Experience and work closely with our Salesforce counterparts on the Revenue Operations team.

What you'll be doing:

• Partner with Revenue Operations to manage Spring Health's Salesforce instance and with Data Science and IT to ensure clean flow of data between internal systems
• Provide administrative support for Salesforce ad-hoc requests (reporting, data architecture, page layouts, visibility, etc.)
• Manage and maintain integrated applications e.g. DocuSign, Zendesk, Hubspot, LMS, Credentialing and Financial software
• Manage security & governance related to user profiles, roles, sharing, automation, and public groups
• Develop and manage a project intake process to translate business requirements to technical requirements, and evaluate, prioritize, and roadmap requests from the business owners
• Serve as primary system administrator for Salesforce Health Cloud and all Salesforce activities related to growing and managing our provider network.
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Perform key administrator functions including maintenance, updates, system backups, and integration with various systems and applications
• Assess team needs and conduct new user and ongoing user training, as needed
• Manage, maintain, and improve the overall data architecture across standard and custom objects including technical documentation of data flow between systems
• Create, improve, and maintain any necessary automations (Flows, etc.)
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

What we expect from you:

• Certified Salesforce Administrator
• Proficiency in creating Salesforce profiles, allocating roles, and managing access
• Ability to quickly develop Salesforce reports and dashboards
• In-depth knowledge of Salesforce products and their functionalities
• Exceptional ability to create and maintain Salesforce databases
• Ability to provide Salesforce training and end-user support
• Significant hands-on experience as a Salesforce Administrator including experience upgrading and maintaining Salesforce systems. Exposure to HealthCloud and ExperienceCloud required

Preferred

• Other Salesforce Certifications including Advanced Administrator, Platform App Builder, Designer or Developer certifications

The target salary range for this position is $75,000 - $95,000, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• You will be challenged to set and protect your own boundaries
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will create processes & products that have never existed before
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get the space to experiment & innovate
• You get to learn and grow at an extremely accelerated pace
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You get to be part of a winning team that opens doors in the future
• You get to be surrounded by some of the brightest minds in the field
• You will experience transparency, integrity, & humility from leadership
• You will be empowered to constantly challenge the status quo
• You will become more resourceful and resilient

Benefits provided by Spring Health:

Your Total Health:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• $500 per year Wellness Reimbursement
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)
• Sabbatical Leave: When you're a Team Member at Spring Health and hit your four-year Springaversary, you'll be awarded a four week, fully paid, sabbatical leave.
• Flexible paid time off in addition to 12 paid holidays throughout the year

You And Your family:

• Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience.
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• 4-4.5 months of fully paid parental leave

Supporting you financially through:

• Employer sponsored 401(k) match of up to 2% after 90 days of employment
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.

Creating a culture you can thrive in:

• $200 per year donation matching to support your favorite causes
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Up to $1,000 Professional Development Reimbursement per calendar year.