Salesforce Administrator Mid-Level Or Experienced

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing is currently looking for a Salesforce Administrator to join their team in Englewood, CO. This position will focus on supporting Boeing Digital Services with analysis and providing capabilities for a global Support team.

A successful candidate will understand the importance of collaboration, as this position will focus on working within an Agile team to implement support agent-centric strategies and helping to enable the department to meet their organizational goals through metric analysis.

Position Responsibilities:

• Analyzes regular metrics, KPIs and trends to influence department strategy and performance on a regular basis.
• Assists in coordinating testing, including UAT, for new feature releases.
• Demonstrates the Boeing Behaviors in a deliberate and observable way.
• Collaborates with Support agents and the product team to identify concerns and potential issues included new approaches to meet the business and customer needs.
• Partners with product team, ensuring consistent solutions are delivered across the department.
• Acts as a point of escalation for issues or challenges encountered by Support agents. Capable of effectively triaging, communicating and de-escalating issues with impacted parties.
• Investigate, analyze and evaluate case data to identify improvement and automation opportunities.

This position is hybrid. This means that the selected candidate will be required to perform some work onsite 3 days a week at one of the listed location options. This is at the hiring team’s discretion and could potentially change in the future.

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Basic Qualifications (Required Skills/Experience):

• 3 years’ Experience with Salesforce or another CRM
• Experience analyzing and applying metrics to enable key business decisions and process improvement

Preferred Qualifications (Desired Skills/Experience):

• 5 years’ Experience with Salesforce or another CRM
• Bachelor's degree or higher
• Salesforce badges and/or certifications
• Experience with Tableau, Sharepoint and Excel

Typical Education & Experience:

Level 3

Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 5 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+3 years' related work experience, 9 years' related work experience, etc.)

Level 4

Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 9 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+4 years' related work experience, Master+7 years' related work experience, 13 years' related work experience, etc.).

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

“At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

Level 3 Summary pay range: $93,500.00-$126,500.00

Level 4 Summary pay range: $118,150.00-$159,850

Export Control Requirements: U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Export Control Details: US based job, US Person required

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.