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Sales Representative - Work From Home

Company

Teleperformance
Address , , Al
Employment type FULL_TIME
Salary
Expires 2023-06-26
Posted at 1 year ago
Job Description
Overview:

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Your Impact
Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Responsibilities:

Your Responsibilities

Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

  • Meet sales objectives as defined
  • Calmly attempt to resolve and de-escalate any issues
  • Track all call related information for auditing and reporting purposes
  • Respond to requests for assistance and/or possible processing payments
  • Provide feedback on call issues
  • Escalate interactions when necessary and appropriate
  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Qualifications:

What We’re Looking for

  • Able to work independently
  • Ability to stay composed and objective
  • 6 months sales experience minimum
  • Strong listening skills
  • High School Diploma or equivalent
  • Superior negotiating skills
  • Ability to work in a constantly changing and fast paced environment
  • Typing 35 WPM
  • 18 years of age or older
  • Have excellent communications skills, both oral and written
  • Be proficient in PC operation and navigation

Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer