Customer Experience Specialist - Work From Home

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include:

• Paid Training
• Paid Time Off
• Employee wellness and engagement programs
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Competitive Wages

Your Impact

Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Your Responsibilities

• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
• Provides customer support by phone, email or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
• Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems.
• Meets standards of job, such as quality standards, adherence to schedule and average handle time.
• May provide guidance and/or mentoring to less experienced associates.
• Other related duties assigned as needed.
• Updates customer information and ensures accurate entry of contact information.
• Processes a high volume of customer inquiries regarding offered products and services and resolves a targeted percentage of those inquiries.
• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.

What We’re Looking for

• Ability to work both independently and in a team environment
• Proficient in PC operation and navigation
• Ability to stay composed and objective
• Demonstrates effective people skills and sensitivities when dealing with others
• Typing 25 WPM
• Have excellent communications skills, both oral and written
• Ability to work remotely in a virtual team environment
• Ability to work in a constantly changing and fast paced environment
• Strong listening skills
• 18 years of age or older
• High School Diploma or equivalent
• Excellent customer service skills that build high levels of customer satisfaction

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer