Remote Work From Home Contact Center Fraud Specialist

Description

• Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.
• Responds to account inquiries providing cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.
• Summary of This Role Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Maintains accurate and complete documentation of all information necessary for the investigation.
• What Part Will You Play?

What Are We Looking For in This Role?

• Able to successful complete a background check that includes criminal , credit , drug screen , verification of education and past employment.
• Once you have applied you will complete a On Demand digital interview. The Recruiter will review and then reach out to you for final phone interview.
• This is a US Only based role
• The pay for this role is $15.00 per hour
• Able to use effective and probing questioning and listening techniques to identify customer needs
• Remote office internet connection via DSL or Cable Modem with a minimum speed of <50mbps download and <10-15Mb upload
• Typical work schedules are mid shfft to later shifts with days off during the week.
• Ability to maintain professionalism during difficult situations with customers
• Ability to de escalate situations with customers while explaining the situation to the customer
• Health Dental and Vision Benefits start day one!
• Must have one full year of recent contact center/ Work from Home Contact experience in the last 18 months
• This a Remote Work from Home position
• Ability to work well independently
• First rate decision making skills
• #LI - Remote
• Experience working in a high volume call center
• Proven verbal and written communication skills
• Exceptional attention to detail
• Strong analytical skills and problem solving skills
• Intermediate computer skills

Preferred Qualifications:

Work and or positions dealing with credit card fraud, banking , and or prior collections experience.