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Healthcare Customer Service Representative - Work From Home
Company | Teleperformance |
Address | , , Al |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-06-26 |
Posted at | 1 year ago |
Why You’ll Choose Us
Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
Benefits of working with TP include:
- Work from the comfort of your home
- Paid Training
- Competitive Wages
- Employee wellness and engagement programs
- Paid Time Off
- Full Benefits (Medical, Dental, Vision, 401k and more)
Your Impact
Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Responsibilities:Your Responsibilities
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Provide feedback on call issues
- Calmly attempt to resolve and de-escalate any issues
- Upsell if required
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
What We’re Looking for
- Able to work independently
- 6 months customer service experience minimum
- Typing 25 WPM
- 18 years of age or older
- Ability to work in a constantly changing and fast paced environment
- Be proficient in PC operation and navigation
- Strong listening skills
- High School Diploma or equivalent
- Have excellent communications skills, both oral and written
- Ability to stay composed and objective
Work from Home Requirements
- High Speed Internet required, proof of internet speed required
- Dedicated workspace
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer
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