Sales Manager - Cds

JOB SUMMARY
Supervises the daily operational aspects of the Virtual Sales Gallery. and long term performance strategies of two sales teams: CDS Virtual Sales (First time buyer, MVC Owner, VSE Owner) and CDS Tele-sales (VSE and MVC Owner).
Conducts morning sales huddles, coaches sales executives and TO’s, and conducts sales rides.
Responds to customer issues in a timely manner and assists the Closing Specialists with contracts, as needed.
Collaborates with several internal and external business partners and teams. Product offerings to include MVCD points, all resale listings, legacy MVC products, Sheraton Flex, Westin Flex and Westin Aventura’s.
Develops, maintains, and enhances the Culture of Excellence in all facets of the Virtual Sales Gallery.
Interviews candidates for Sales Executive and ASM positions.
CANDIDATE PROFILE
Education and Experience
Minimum 5 years experience in timeshare/vacation ownership.
2+ years sales leadership experience in timeshare/vacation ownership.
Required Qualifications
Proficiency in English
Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law
Candidate must have a private, quiet space for a home office and hard-wired internet connection to meet work-from-home requirements. (Computer equipment provided)
Successful Candidates Will Be Willing To:
Work in the evenings and weekends, as needed.
Be reachable during off-hours.
JOB SPECIFIC TASKS
Providing Services to Others
Responds to customer questions, complaints, and/or concerns.
Communicates with customers when escalated issues arise.
Responds to cancellations with call back to customer.
Coordinates with Quality Assurance and Contracts to relay important information or issues down to the sales line.
Develops plans to proactively deal with and mitigate common customer problems/complaints.
Managing and Coaching the Sales Force
Provides real-time coaching and consultation regarding approach to closing sales
Maintains a presence in the virtual sales floor office during selling sessions to serve as a resource for Sales Executive on an as needed basis.
Builds team camaraderie and Sales Executive confidence to achieve sales goals.
Conducts Performance Reviews with Sales Executives to review sales goals, progress against goals, and actions required to achieve personal and organizational goals.
Manages the on-boarding of new Sales Executives and ensuring proficiency in the sales process before a Sales Executive is put on the rotation.
Conducts one on one coaching meetings with individual Sales Executives to develop proficiency in sales approach, execution of process (i.e., discovery, intent, close), ability to close, cope with and respond to rejection, etc.
Delivers training to sales workforce.
Addresses issues related to employee concerns (e.g., work-place conflict, performance issues).
Prepares Sales Executives with multiple strategies for overcoming a broad range of sales objections.
Develops, conducts and supervises regular group training for Sales Executives to refresh on specific aspects of the sales presentation process as well as to develop Sales Executives in other personal/professional areas.
Facilitates regular training and feedback sessions with new hires.
Supervises and monitors sales presentations to ensure effective conformity with standards in terms of content and collateral.
Accompanies Sales Executives on ride-alongs as a means of identifying areas to provide feedback on performance.
Diagnoses issues with under-performing Sales Executives.
Supports the hiring process by participating in recruiting activities.
Interprets and coaches Sales Executives based on results of feedback received through formal (e.g., surveys) and informal (e.g., customer conversations) channels.
Monitors and provides coaching on Sales Executive customer communication skills (e.g., phone behavior and emailing).
Understands and abides by state and federal regulations