Saas Training Specialist Jobs

Description

As a SaaS end user trainer you will report to the Director of Customer Training and Knowledgement Management. You will become a SME on the Myndshft products and be responsible for delivering live training to new and existing end users and internal team members.

Job Responsibilities

• Coordinate closely with the supervisor to keep all content and product training relevant and impactful for your learners.
• Collaborating with other stakeholders on end users’ progress, where relevant.
• Assist in preparing learning materials.
• Create and deliver training agendas.
• Utilize software tools to monitor and gauge end user adoption.
• Interact with new end users to understand their needs and assess their goals with Myndshft technologies.
• Report data on completed training, any issues, absences.
• Encourage users by recognizing milestones and mitigating challenges that hinder progress.
• Other tasks that may be assigned from time to time.
• Regularly report on progress made and results obtained with end users.
• Facilitating follow-up sessions integrating feedback.
• Become a Prior Authorization SME and SME on Myndshft products.

Requirements

• Thinker who isn't afraid to optimize and iterate on existing processes.
• A willingness to learn our software and the tools we use to make our company run
• Ability to monitor progress and mitigate factors hindering progress.
• Manage multiple training projects at all times.
• Passionate about the company's mission and vision.
• Excellent recordkeeping, interpersonal, and communication skills.
• Expertise in articulating ideas and building relationships.
• High-energy, hard worker who takes ownership and sees things through to completion.
• Passionate about training technology to all types of end users and team members.
• Proficiency in keeping up with advancements in the field of technology training.
• Experience working in the healthcare revenue cycle is a plus.
• At least three years of work experience in SaaS end user training, implementations or, onboarding.
• Active listener to hear the end users’ questions and feedback.

Benefits

• Friday All Company Townhalls
• 401k + Employer Match
• 4 hours/ month paid community service time
• Competitive salary that correlates with your ability to contribute
• Equity incentive plan
• Generous vacation + sick time allotment
• Support on-site, remote and hybrid work environement
• Medical, Dental, & Vision, GTL, STD, LTD Insurance with employer contribution

About Myndshft

We value diversity and inclusion, and strive to build teams which include people from a variety of backgrounds, perspectives, and skills. Diversity makes us tick, and we are better together. That said, we are an equal opportunity employer. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Disclaimer

This job description is subject to change at any time. We are a startup, and we all wear many hats. As part of your employment, you may be asked to perform duties outside of this job description. Please see your immediate supervisor with any questions you may have.