Rooms - Assistant Front Office Manager

Responsible for the overall operation and service levels of the Front Desk, PBX, Concierge, Bell Department with focus on Front Desk and PBX .Also responsible for hiring, training, supervising, motivating, developing, and counseling of all staff in areas of responsibility (line staff, supervisors). Act as Manager on Duty in the absence of Division Head. Resolve guest concerns by responding in a professional, efficient and timely manner.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

1) 3-5 years Rooms Division Management level experience in a four/five star service environment.

2) Complete understanding of both Front of House and Back of House operations within the Rooms Division.

3) Ability to communicate in English with guests/visitors, management, and co-workers clearly and to their understanding.

4) Ability to provide clear and concise written communication.

5) Creative thinker with the ability to initiate programs on own.

6) Experience with PMS Systems and computer programs Excel and Word.

1) College graduate.

2) Knowledge of our Property Management System (SMS).

3) Experience in a Spa Management system.

4) Multi-lingual.
The salary range for this position is $ 72,000.