Room Service Coordinator - Part Time

In Room Dining Coordinator/Order Taker

The new Four Seasons Hotel and Private Residences Minneapolis seeks an In-Room Dining Coordinator to join our talented team ! Don't miss this unique opportunity to be part of the world's leading luxury hotel company!

The In-Room Dining Coordinator will take guest in-room dining orders, communicate special requests to the kitchen, and coordinate delivery of orders according to Four Seasons Standards.

Our In-Room Dining Coordinators will:

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods.

• Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact .
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Work harmoniously and professionally with co-workers and supervisors.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

The primary requirements for this position are:

• Excellent English verbal and written skills
• Detail oriented
• The ability to communicate in a warm and friendly manner over the telephone
• At least one year of food service experience

• The ability to work a flexible schedule including nights, weekends and holidays
• The ability to keep an organized work area and prioritize guest requests
• ServSafe certified

About Four Seasons Hotel & Private Residences Minneapolis

We offer the following complimentary, market-leading benefits:

• Comprehensive health and vision insurance*
• Holiday and vacation pay
• Discovery nights at Four Seasons Properties around the globe
• Daily meals inspired by award-winning chefs

• Uniforms and uniform care
• Sick pay, disability coverage and life insurance

We also care for our team members through competitive compensation packages, opportunities for career development and advancement, and the following rewards in support of their work-life balance:

• Staff lounge and cafeteria space with city view
• Parking discounts

• Up to eight weeks of parental leave pay
• *Dental coverage available at a discounted rate.
• 401(k) retirement plan
• Fur baby insurance
• Discounted accommodations at Four Seasons properties worldwide