Rn - Telehealth Triage (Part-Time)

0.7 FTE (56 hrs./pay period) Telehealth Triage RN. Department hours of operation are Monday-Friday, 7:00am - 9:30pm. Weekend rotation coverage is required; Sat/Sun, 7:00am to 5:30pm. Holiday coverage rotation required, 8:00am - 4:30pm. This position requires initial on-site training/orientation, and then will transition to a remote working role once completed.

The Telehealth Triage RN administers family-centered nursing care to patients, advise patients on health maintenance and disease prevention, and/or provide skilled assistance in navigation of the health care system as appropriate to the developmental, cultural, emotional, and medical, surgical, or rehabilitative needs of the patient and their families. This position will provide a centralized Gillette communication center to patients, providers and staff who are on-call, other care sites and community resources.

Specific duties are determined by the work setting and/or the patient population served; however, in all positions at Gillette, serving patients with challenging and complex conditions requires a concentration of specialized staff able to work in highly coordinated teams. We organize care around each patient’s condition which requires staff at multiple levels and across many departments to exhibit exceptional teamwork qualities including communicating efficiently and effectively and adopting the behaviors required for high functioning integrated teams, consistent with our Gillette CARES expectations.

Compensation & Benefits:

The hourly wage for this opportunity is $36.96/hour to $59.54/hour. Pay is dependent on several factors including number of hours worked within the field, education, and certification/licensure. $2.75/hour for evenings, and $1.75/hour for weekend shift differentials are available for this position. Hourly pay just one part of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits.

Major Challenges:

• Assess patients over the telephone, this includes the ability to listen and type at the same time, documenting the patient’s history while on the phone with the caller, with a high emphasis on point of care documentation.
• Provide care through listening, assessing, triaging and point of care documentation in the electronic medical record from our call center.
• Keeping pace with expanding evidence and knowledge, by knowing how to access, assess, and apply the information and knowledge in order to practice.

Required Qualifications:

• Minimum of 3 years of experience.
• Current Registered Nurse (RN) license through the MN Board of Nursing.
• Documentation of completion of a professional nursing program (RN program).

Preferred:

• Bachelor’s degree in Nursing or other healthcare related field.
• Experience in orthopedics, neurosciences, pediatrics, or specialty field.
• Telephone nursing experience.
• Nursing Specialty Certification relevant to the position.
• Current certification in CPR-BLS for Health Care Providers by the American Heart Association.

Special Knowledge, Skills & Abilities:

• Demonstrated consistent quality customer service skills.
• Must be interested in working with people with short term or long term disabilities that begin in childhood.
• Physically able to work hours required and meet physical demands of the position.
• Demonstrated critical thinking skills.
• Demonstrated strength in communication skills, including listening, verbal, and written are essential to provide care by phone.

Gillette requires all staff to be fully vaccinated for COVID-19 unless there is a Gillette-approved medical or religious exemption. New hires will be required to have at least one dose of the COVID-19 vaccine prior to starting employment and submit proof of 1st dose of COVID-19 vaccine prior to 1st day. Gillette also requires all employees to receive the influenza vaccine or wear an approved face mask during influenza season. The flu vaccine can be done at the time of the health clearance appointment.

Gillette Children’s Specialty Healthcare is committed to recruiting and retaining a diverse team, as we know that the diverse experiences of our employees make Gillette a stronger and better organization. We are committed to creating an equitable and inclusive environment where all patients, families and staff are welcomed and valued. We believe diverse perspectives and identities foster excellence, improve patient care and are essential for Gillette to fulfill its mission. Our team members collaborate to help patients of all backgrounds and abilities reach their full potential.

Gillette Children's Specialty Healthcare is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws.

We partner with individuals and families to provide specialized, coordinated care for individuals who have complex, rare or traumatic conditions starting in childhood.

To learn more about working at Gillette Children's Specialty Healthcare, please visit https://www.gillettechildrens.org/careers.

Gillette Children's Specialty Healthcare participates in the U.S. Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit https://www.e-verify.gov/ for further details regarding e-verify.

Licenses & Certifications

• BLS

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)