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Rn Contact Center Phone Triage Part Time Nights Virtual - Work At Home, Michigan Residents Only

Company

Spectrum Health
Address , Kentwood, 49508, Mi
Employment type PART_TIME
Salary
Expires 2023-06-25
Posted at 1 year ago
Job Description
Job Summary

Delivers nursing services per Clinical Contact Center standards including providing world-class customer service to patients, providers, service lines, outpatient and inpatient departments and other health systems.

Essential Functions
  • Manages and documents calls in a timely, efficient manner consistent with Clinical Contact Center standards. Contributes to meeting service level commitments by handling calls in a manner that supports overall department goals.
  • Actively participates in process improvement initiatives. Uses safety behaviors to maintain a safe and high reliability workplace.
  • Actively participates and contributes to a culture of quality, safety and collaboration that embodies and represents Spectrum Health Core Values of Excellence, Accountability, Compassion, Integrity, Respect, and Teamwork.
  • Formulates decisions and actions based on ethical principles, using the ANA Code of Ethics for Nurses to guide practice.
  • Obtains pertinent information in order to make the best decisions in referring to appropriate level of care and patient placement. Communicates with physicians/ED staff/inpatient unit staff and provider office staff as necessary. Facilitates Physician-to-Physician conversation when needed. Connects customers to the appropriate person(s) / resources.
  • Collaborates with physicians, nurses, care managers, midlevel providers and outpatient and inpatient leadership teams to facilitate provision of care to outpatients calling with symptoms and/or appropriate placement of inpatients and efficient patient throughput.

Qualifications
  • LIC-Registered Nurse (RN) - STATE_MI State of Michigan Upon Hire required
  • Required Associate's Degree Graduate from an accredited nursing program
  • 3 years of relevant experience Nursing experience Required
  • Preferred Bachelor's Degree in Nursing
  • Experience in pediatrics, critical care, emergency/urgent care, inpatient setting Preferred

Physical Demands
  • Handling: Occasionally
  • Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 20 lbs
  • Forceful Pinch > 2 lbs: Seldom
  • Stair Climbing: Seldom
  • Sitting: Frequently
  • Waist to Waist > 5 lbs: Seldom up to 20 lbs
  • Forward Bend - Standing: Seldom
  • Trunk Rotation - Standing: Seldom
  • Walking: Occasionally
  • Unilateral Carry > 5 lbs: Seldom up to 10 lbs
  • Visual Acuity ¹[None = No; Seldom = Yes]: Seldom
  • Reach - Above Shoulder: Seldom
  • Bilateral Carry > 5 lbs: Seldom up to 10 lbs
  • Finger/Hand Dexterity: Frequently
  • Trunk Rotation - Sitting: Occasionally
  • Reach - at Shoulder or Below: Occasionally
  • Forceful Grip > 5 lbs: Seldom
  • Standing: Occasionally
  • Pulling Force > 5 lbs: Seldom up to 10 lbs
  • Forward Bend - Sitting: Occasionally
  • Pushing Force > 5 lbs: Seldom up to 10 lbs
  • Squat: Seldom

Primary Location
SITE - Kentwood Medical Office Building - 4600 Breton Rd - Kentwood
Department Name
Patient Access Service Center - Nursing Triage
Employment Type
Part time
Shift
Night (United States of America)
Weekly Scheduled Hours
16
Hours of Work
11:00pm-7:30am
Days Worked
Variable
Weekend Frequency
Every other weekend
CURRENT SPECTRUM HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Spectrum Health team members only.
Spectrum Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment.
Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.