Retail Coordinator Jobs

Cavaliers Holdings LLC is committed to delivering unparalleled sports and entertainment experiences fueled by a diverse, equitable, and inclusive culture. We strive to find talent that defines being the DIFF through a “Care – Lead – Engage” (CLE) philosophy across all aspects of our business. If this sounds like a culture you can thrive in, and you enjoy working in fast-pace and high energy setting, then we want to talk to YOU!

Job Summary

Under the direction of the Retail Operations Manager, the Retail Coordinator assists the Rocket Mortgage FieldHouse Retail Team with the day-to-day sales, operations and administrative initiatives for the Retail Team Shop, Stands, and Warehouse. Coordinates special projects as needed within the Retail space. Facilitates effective communication throughout the entire Retail department and supports both front and backend roles as needed. Includes significant game day and event responsibilities. Maintains working knowledge of overall Rocket Mortgage Fieldhouse Retail business and can work independently to prioritize and execute goals, maximize resources and productivity, troubleshoot issues and solve problems.

• Provides guidance or instructions to other team members in demonstrating how to perform tasks and procedures or resolve problems.
• Be a resource for Retail team members to ensure execution of best practices in all areas of responsibility.
• Maintain daily detailed communication with the Retail Operations Manager pertaining to priorities and results.
• Demonstrates expertise in all POS functionality including troubleshooting hardware and software issues.
• Work with Retail Leadership Team to create, track, analyze metrics and communicate results as needed.
• Support and maintain retail fixture, supply and marketing inventories.
• Support all selling locations as needed during peak sales times including games and concert/events.
• Coordinate organizational efforts in retail operations warehouse and office areas.
• Organize and coordinate all gameday and event preparation procedures to set the team up for success.
• Perform other duties as assigned.
• Fully understands all aspects of in-arena Retail and can execute goals and initiatives with minimal supervision.
• Assist operations team with day-to-day administrative and logistical duties as assigned.

Work Experience Requirements

• Computer knowledge and/or experience including but not limited to all Microsoft applications and navigating the internet.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• Ability to lift and transport items weighing up to 50lbs.
• Required non-game and event duties as directed by job responsibilities and workload.
• Excellent verbal and written communication skills.
• Ability to work extended hours based on event schedules, workload and deadlines.
• Positive attitude and work ethic are a must.
• Minimum of 2 years of experience in retail and inventory management (preferably in sports entertainment, specialty store or a department store environment).
• Must be customer service oriented with a passion for achieving and operating a highly professional retail environment.
• Required to work extended periods of walking, standing, frequently bending, stooping, sitting, reaching, lifting and light load carrying.
• Ability to work independently and as a team member in a fast-paced environment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.